Bluetti EP900 Home Integration Kit

Bluetti EP900 Home Integration Kit

Description

EP900 Home Integration Kit (120V&240V): Connect the EP900 power system to the home main panel.
Including:
1 x Sub Panel

Product Specifications

N/A

Product Manual

N/A

Product Warranty and Return Policy

Warranty Policy

This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, BLUETTI does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your country, province or state.

Replacement / Maintenance

Exclusions

BLUETTI’s warranty does not apply to:

• Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such).
• Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals
• Non-quality related issues
• Items purchased from unauthorized resellers
• Used for special application other than normal consumer use
• Lost /stolen/free/refunded product
• Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes
• Not able to provide valid proof of purchase

How to claim warranty?
Feel free to contact our customer service team at service@bluettipower.com

Return & Refund Policy

If you purchased a BLUETTI product from the BLUETTI official store, you may request a return or refund.

If you purchased a BLUETTI product from other suppliers and resellers of BLUETTI, you may not request return or refund from us as our suppliers and resellers may have their own policies regarding refund and return. Please contact them for further information.

Return and refund policies may also vary according to local laws and regulations.

Order Cancellation

Customers can request a full refund within 72 hours after placing an order by email or phone with the BLUETTI official store. However, if the product has already been shipped, a $25 intercept fee will be charged.

Non-Receipt of Products / Damaged Products Received

1. If you believe your product was not delivered or lost, you must notify immediately notify us.

2. If you believe the product you received was damaged, or if you receive an incorrect/incomplete product, you must immediately contact us with proof of videos and/or pictures.

30-day No Reason to Return

1. 30-Day Refund Policy

Within 30 days of your purchase, if you are unsatisfied with your purchase (including but not limited to “don’t want”, ”don’t meet your needs”, or “don’t like” ), you may return the purchased items complete, unused, and in their original packing. 

However, you will be responsible to pay for the return shipping costs. Please contact our customer service to verify the shipping costs for each item and to get a Return Merchandise Authorization (RMA) Number.

Once your item is received and inspected, we will deduct the shipping cost of return from your refund.

* For further instructions, please contact us at service@bluettipower.com.

2. Refused Delivery

Please note that return cost will be deducted from any refund if you reject the shipments.

NOTE: For products that have been used, we reserve the right to refuse the return.

Refund will be processed within 14 business days after the product is returned to BLUETTI warehouse.

3. No Reason to Return After 30 Days

If 30 days have passed since your purchase, we cannot offer a refund or exchange.

Exclusions

BLUETTI warranty policy does not apply to:

• Misused/abused/damaged by accident/damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.)
• Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals
• Items purchased from unauthorized resellers
• Used for special application other than normal consumer use
• Lost/stolen/free/refunded product
• Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes

IMPORTANT NOTE：

Product FAQs

BLUETTI EP500 Solar Power Station Product FAQs

Q1. In-Grid UPS Setup Guide

A1. 1) For non-solar-powered household circuits:

An electrician with a professional technician certificate is required to install the in-grid power system, connect the wires of critical equipment from your main electrical box to the BLUETTI UPS BOX. When the power fails, it will automatically switch to EP500 or EP500 Pro for the power supply. The connection method: power grid--home main circuit--BLUETTI UPS box--EP500 or EP500Pro--critical equipment (such as refrigerator, electric light, and server).

• 1.If the open-circuit voltage of the solar panels is within the specified input range of EP500, they can be directly connected into EP500 or EP500Pro through the MC4 port connectors to build up the UPS system.
• 2.If the open-circuit voltage of your panels exceeds the input limitation of EP500 or EP500Pro, they need to pass the "PV step-down module" to decrease the voltage before connecting into the system. The connection method is solar panels--PV step-down module--EP500 or EP500Pro--critical equipment (such as refrigerator, electric light, and server).

Q2. Why is there a limitation on the power of the equipment loaded by the US version of EP500 or EP500 Pro in the mobile UPS mode?

A2. When EP500 or EP500Pro is plugged into a home wall outlet, the power output will be limited by the current of the wall plug.

If your home's socket features 120V/15A, the equipment carried by EP500 or EP500Pro cannot exceed 1800W.

If your home socket features 120V/25A, then EP500 load equipment can be no more than 2000W, and EP500Pro can be 3000W for safety.

Q3. Can I change the working mode of EP500 or EP500Pro to work as a mobile UPS after the EP500 connected to the home grid?

A3. Yes, you can. Turn off EP500 or EP500Pro first, and then unplug the cable on it, remind to set the Max. Grid Current to 15A.

Q4. What is the UPS switching time?

A4. There are two types of working conditions of UPS for EP500.

• No delay for online UPS.;
• 20ms from standby UPS.

Q5. How much is the loss of AC and DC?

A5. 

• In standby state: less than 10W,
• AC_ON & DC_OFF: less than 20W,
• AC-ON & DC_ON: less than 25W

Q6. After the stated 6000 battery cycles, how much capacity is left in EP500 and EP500 Pro?

A6. EP500 and EP500 Pro can maintain above 50% capacity after 6000 cycles.

Q7. What's the frequency?

A7. 

• 60Hz: US, Canada
• 50Hz: Europe, UK, Australia
• Frequency 50/60Hz cannot be switched.

Q8. What should I do if the solar panels on the roof of my house exceed the open circuit voltage requirement?

A8. You can reduce the open-circuit voltage by ordering a BLUETTI PV Voltage Drop Modular. Doesn't require changing the original installation and connection method of solar panels in your house. Through this modular, the open-circuit voltage of roof panels can be matched with the input specs of EP500/EP500Pro.

Q9. Can I use third party solar panel and what conditions need to be met?

A9. Yes, you can. However, it must meet:
1)Open Circuit Voltage(OCV):

EP500: 55-145V/Max.20A, Max.1200W.
EP500Pro: dual MPPT，each is 35-150V/Max.12A,1200W Max. (2400W Max. For dual connection).
2)Suitable MC4 connector.

3)We recommend that the solar panels to be connected should be of the same brand.

Q10. Are there any restrictions on the use of the 100W USB-C port?

A10. The charging power will work at only 60W at most instead of 30W if the USB-C cable does not have 5A MFI certification.

Q11. After the DC port of 12V30A is opened, can the other DC ports be used?

A11. No, for the 30A large-current, the other ports besides 12V/30A RV ports won`t work. In addition, you must cover the rubber plug when the DC is turned on and the 12V/30A port is idle , otherwise it may cause a short circuit if the cable falls in.

Q12. Note on the output power of the Split Phase Bonding Function.

A12. 

1) There is only one AC port marked 4000W/220-240 (or 6000W/220-240) on the Split Phase Fusion Boxes that can power the High-voltage devices. Other 6 AC ports cannot load more than 2000W on EP500 (3000W on EP500Pro).
2) Under Split Phase Bonding mode, the total load power of all AC ports (on the machine and Split Phase Fusion Boxes) can not exceed 4000W for EP500 (6000W for EP500Pro).

Q13. If one of the EP500(or EP500Pro) is out of power, does the Split Phase Bonding Function continue to work?

A13. If any one of the two EP500(or EP500Pro) runs out of power, the high-voltage output ports on the Split Phase Fusion Boxes will stop outputting power. The machine which still has the power needs to be set to ”Single Phase” mode manually.

Q14. Does the Split Phase Bonding Function apply to one EP500 and one EP500 Pro?

A14. No. Only applicable to units of the same model and specifications. For example, two EP500 or two EP500Pro are recommended. Besides, the Split Phase Fusion Boxes also are different.