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Refunds & Returns Policy

At OffGrid Living Solutions, we are proud to have the best refund and return policies in the industry. If you’re not satisfied with your purchase for any reason, you may return it to us within 30 days for a refund.

If you have a problem with our order (there are missing components, damages, or the product is not functioning), please reach out to us as quickly as possible. Some of the problems can be resolved by going through the product manual or the product FAQs.

Cancellations:

Cancel your order any time before it ships completely free of charge. IF you made a mistake and want to cancel your order, please reach out to our agents at the chat in the bottom right, email info@offgridlivingsolutions.com, or call us at 1-415-481-4075. As soon as possible.

Refund Time Frame:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Refunds and Returns Process:

To return an item, you can reach out to us by email us at info@offgridlivingsolutions.com. In the email, include the following information, your Order #, the item(s) you would like to return, and the reason of your return.

Please note, you, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.  This includes any of the following return reasons:

  • The customer didn’t like the item (when nothing was physically wrong with it)
  • Item didn’t fit (when measurements were given)
  • Customer found a better price somewhere else
  • Customer ordered a product by mistake

The shipping return cost may be paid by us if the product falls under any of the return reasons:

  • Items are defective or not working
  • Items don’t match the description or photo
  • Wrong Items shipped
  • Missing parts and pieces
  • Product arrived damaged 

Shipping Defects

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to info@offgridlivingsolutions.com. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Manufacturing Defects

If there is a manufacturing defect on the product, or the product is not functioning as intended, please provide proof of the issues with either pictures or video. 

Since we order our products directly from the manufacturer, not all orders are available for return once they leave the warehouse. If the manufacturer does not allow us to return the product, we also cannot offer you a return. This is dependent on the product and brand, so please reach out to us if you have specific information on your product or brand. 

Due to increasing LTL/freight shipping costs, any returns will incur an additional 25% restocking fee depending on the brand/manufacturer of the item and item size. If you plan to exchange your purchase, we may be able to help you with the costs depending on your order. 

Exchanges:

To perform an exchange: Once the return is accepted, make a separate purchase for the new item and notify our team of your original purchase order. We will work on processing the exchange.

Refunds:

We will process your refund once we receive your product return and verified the condition of your item(s). Please allow up to 3 business days for us to process your refund. We will notify by email when your return has been fully processed. Please allow up to 5 business days for the refund to appear on your credit card statement. Please reach out to your credit card service if the refund has not been received after the 5 business days.

Warranty:

Warranties vary depending upon the brand - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Please Read the Following:

When you are making a purchase from OffGrid Living Solutions, you are acknowledging the following of the Agreement:

  • I understand that I must inspect the package upon delivery, and notify and take pictures if there is any damage and provide it to OffGrid Living Solutions within 24 hours of the product being delivered. If the package is missing, please reach out to us within 24 hours so we can help you locate the package.
  • I understand that I am responsible for the cost of return shipping in the case of a refund or exchange. 
  • I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
  • I understand that if my order has left the warehouse, that I am unable to receive a full refund. 
  • I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%. 
  • I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of OffGrid Living Solutions.
  • I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Off Grid Living Solutions (such as manufacturing and logistical constraints of our partner companies).
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Great electric control box for the Mango Power E products. Fast and free shipping. I ordered it and it arrived at my house in 5 days!

Hi Richard, we are happy that you got your package very quickly. Good luck with getting it connected with your Mango Power E.

We got the medium size Harvest Right Home Freeze Dryer and absolutely love the purchase. We enjoy making our own freeze-dried meals for camping, long-term food storage, as well as quick meals and healthy snacks. Every recipe that I've tried out turned out perfectly and exactly as I expected.

The freeze dryer set up was straightforward and simple, however, you may need an extra hand to move to places since it's quite heavy. The only negative about this whole experience was that shipping took about 3 weeks until I received my freeze dryer.

Hi Elizabeth, we are happy to hear that you enjoy your new Harvest Right Home Freeze Dryer. We apologize on the shipment delay and we're working on fixing our logistic problems so we can get this popular product out of the door.

The Defender is an amazing bike! Yes, it's not cheap but it's not going to break your bank, but you get what you pay for. I love the pedal assist on this bike and there is minimal delay on and off with a rather accurate sensor setup. The power on this bike is phenomenal and I RECOMMEND TO GET THIS BIKE!!

Hi Ygritte, we're glad to here that you are enjoying your bike. We recommend you to try it outdoor and see how it carries you through bumpy trails :)

This tent is an absolute monster of a rooftop tent. I like that you can keep your bedding and ladder inside the tent along with being able to use the roof to storage other equipment. My previous rooftop tent from Amazon could not withstand rainy and windy conditions and I am glad that this tent can prevent leakage during those time period. High recommend!

Stylish and great quality hot tub. This hot tub is a great deal and we got exactly what we wanted. At first, I thought this hot tub would look like a kiddie's swimming pool. However, after assembly, I know that this is built for real adults and especially family. This hot tub has 6 padded seat cushions, which to my suprise, were very comfy to sit on. The hot tub really retains the heat well and I really enjoy all of my hot tub sessions on here. GREAT PURHCASE!!!

Perfect battery expansion for my bluetti AC180P. Works perfectly and keeps my charge going. Very fast shipping and high quality product

I ordered in Ebony Gray and it took almost 2 months for this to ship out! Fortunately, customer service was superb and kept communication on a weekly basis to update on the shipment of this order. This really made me feel at ease even though the wait was forever. Received the product, packaged really well, set up was easy, and now I'm germinating my seeds. Can't wait for my garden to grow out now. Would give this review a 5 if it wasn't for the long wait time

Hi Janice, we apologize for the extremely long shipping time for this matter. We were dealing with alot of logistics issues with customs and we're happy that you're able to finally enjoy your purchase.

I recently bought the AC180 from OffGrid Living Solutions. I bought it through their website site because they had great customer service. They helped me purchase the Bluetti AC180P. I am very happy with the purchase and below is my perspective of the product

Like: Portable. Premium quality design. Awesome Battery technlogy Good price. Charges quickly. Good selection of outlets. Great Display that shows progress of power consumption
Dislike: intermittent fan noise.

Hi John, we're happy to hear that you are loving your Bluetti AC180P :D

Excellent Hot Tub. Really easy to set up and only took us about 30 minutes. Great quality and super sturdy. The seats are nice pads on the bottom. Happy with the MSpa overall :)

I bought a Harvest Right medium Freeze Dryer from OffGrid Living Solutions and it has changed our lives. As urban farmers, we are able to freeze dry a full year's worth of crop. We would freeze dry all of our tomatoes, green beans, basil, and other produce items. The only negative was the 3 weeks delay until shipment before it was shipped. Otherwise, customer service was very responsive and made sure to update us on a weekly basis until the order was shipped. Great work Tony!

Hi Helen, we apologize on our end for the long shipment of the freeze dryer. We hope you enjoy making amazing food with this freeze dryer.

This power station charges very quick and you can adjust the speed of the charge. I bought solar panels for this station and it can max out up to 800 watts. I am overall impressed with the Ecoflow products and their design. So far, I have no isues with using this power staiton and it's been a staple for us when we bring it along for trips. The only thing you need to be aware of is which appilances you are using and how it drains the power.

Hi Chris! We are happy that you enjoy your purchase of the EcoFlow Delta Max and the Solar Panels. Enjoy this powerful solar generator on all of your adventure!

Great scooter, fun to ride, perfect to commute through town and go to the store. Excellent value for the price that you pay! Only thing I wished it can do i go faster. But that's what I want XD

Hi Jordan! Great to hear that you're using the scooter to commute to work and travel. Bummer that it can't get as fast as you want

This heater doesn't take up alot of space. Easy to install and easy to use. I ordered this and it came in 5 days. Great Product!

Hi Ozzie, we are glad that the set up process for the Harvis KIP was easy and you're able to get your sauna heater up in now time. Enjoy your sauna session with this sauna heater!

This power station has great capacity and power almost all of my appliances. I love that I can charge this power station with solar panels. Connecting this station with a solar panel on a bright suny day can get it peaked at 295W, which would charge the battery in less than 4 hours. I recommend to charge this on bright sunny day for maximum solar charging capability. Because once the clouds came in and blocked the sunlight, the solar charging dropped to about 35W. I also tried putting on reflectively screens near the solar panels to help increase the charging rate. By doing this, I was able to see the the solar charging efficienty to almost 300W.

Hi Tony, we are happy that you enjoy your Ecoflow Delta 2 purchase. Stay charged and keep things running!

Completely silent when you use this power station. Easy to bring along to our camping trips. The only negative about this power station is its lack of fast USB charging and it's bulky size. This is a good mid size power station but not the best that I've used.

Hi Rohan, we are happy to hear that enjoy your Bluetti AC180P. We know it's not your favorite mid-size power station but I know the reliable performance and high capacity will help you power your needs in long camping trips :D

I purchased the Delta 2 Max as an upgrade to my current Delta 2 set up. The biggest improvement that I noticed was the noise level; the Delta 2 Max was quieter than the Delta 2. Also, I love all the information that is displayed on the screen of the EcoFlow Power station as this makes its very useful to understand the various wattage consumption of each appliances. Overall, EcoFlow delivered again and it is the perfect backup power for me.

Hi Richard, we are glad that you've enjoyed the Delta 2 Max upgrade. Cheers!

True workhorse! I got this XL Harvest Right Freeze dryer with a premier pump and it's been going nonstop. We have a huge garden and freeze dry lots of produce. We also freeze dry pretty much everything from eggs, to chicken, and even fruits. I've used these personally to make my own meals for backpacking and hunting. Great machine!

Hi Michael, we are happy that you're able to make countless meals with this machine. Enjoy those yummy meals on your trips!

Simple good unit. Easy to use and easy to install. No problem from my end. Thank you

Decent trays that fit in the freeze dryer. Shipping did take some time....

I am very happy with the Harvia Spiriit!! It looks great, works well, and was easy to install. It has awesome fast heating and a beautiful stove for my barrel sauna. The only complaint was that it came with a box short of rocks when I was filling up the stage. However, customer service made it up by sending an extra box of sauna and that definitely made my day. Thank you team at OffGrid Living Solutions.

After a long decision process, I bought and installed the Havria KIP sauna heater. It was an easy installation and gets really hot. I like the simplicity of this sauna heater.

This unit surprised me in every way! The operation is very simple and I use it every day. It's built very well and works immediately out of the box. What I love most is the app and the features that they provide. GREAT PRODUCT FROM ANKER! MUST PURCHASE

I got the medium size Harvest Right Freeze dryer and it is perfect for our home. We are able to build up and preserve our food storage for the winter. The food quality is really good and it's able to retain the quality over time. My personal favorite is rehydrating apple slices because they taste like baked apple pie instead of crispy fresh apples. The only annoyance with this device is that it gets pretty noisy. Overall, I'm happy with this product :)

Hi Kristie, we are happy that you enjoy your Harvest Right purchase. Enjoy making and storing fantastic recipe with this machine!

This sauna rock works well. No issues.....

This bike arrived a perfectly packaged box. I've been researching for an electric hunting bike for quite some time and this product absolutely meets what I need. I took this bad boy for a few rides the moment I got my hands on it and BOY am I loving it. Riding this bike inthe back country is such a thrill. Great bike!

Hi Peter, I'm glad that you enjoyed your Bakcou Mule and now you're exploring the back country riding. Enjoy your hunts!