Scotsman warrants to the original purchaser –user that any Scotsman brand consumer product of its manufacture will be free from defects in material and workmanship when shipped from the factory, and will perform adequately under normal use if properly installed and maintained in accordance with the Manual accompanying the product. This warranty applies only in the United States, Canada and Puerto Rico.
Starting Time: This product warranty begins with the date of the original installation if the installation is reported to Scotsman on the warranty registration form furnished with the product, or on the Scotsman web site, www.scotsman-ice.com. If no installation date is reported, the warranty will begin ninety (90) days from the date of shipment from the factory. Shorter warranty periods apply to floor display models sold more than three years after date of manufacture, (referred to hereafter as “Three Year Old Floor Displays”). The Three Year Old Floor Display is effective only if Scotsman’s warranty registration form is completed and returned to the factory at the time of installation.
Warranty Period:
| Model |
Parts and Labor |
Compressor (labor not included) |
| SCC, DCE, SCR, SCV |
1 year |
Additional 4 years |
| SCN |
2 years |
Additional 3 years |
| All models, Three Year Old FloorDisplays |
6 months |
Additional 2 years |
Scotsman obligations are limited to repairing or replacing, at Scotsman’s option, any component found to be defective in material or workmanship during the warranty period. Warranty replacement parts (including compressors) must be obtained from a Scotsman Consumer Product Distributor or from a servicer company that has been approved by either Scotsman or your local Scotsman Consumer Products Distributor to provide warranty parts. Charges for labor (expect labor performed pursuant to the limited labor warranty), and freight charges from returned equipment or parts, are not covered.
During the limited labor warranty period, Scotsman will provide labor reimbursement for labor costs required to repair or replace any Scotsman component that fails due to a factory defect in material or workmanship. To qualify for labor reimbursement, labor must be performed during the labor warranty period by a Scotsman Distributor or a service company that has been approved by either Scotsman’s Consumer Product Distributor or Scotsman and will be limited to the normal and customary labor rates then in effect for the servicing of major home appliances in the area in which product is installed. The labor warranty covers straight time labor charges only, and does not cover charges for travel time or mileage, or premium charges.
This warranty does not include parts or labor coverage for component failure or other damage resulting from:
- Electrical power or water supply failure to the product for any reason
- Operation of the product beyond the specifications or under the adverse conditions stated in your Manual
- Drain line malfunctions as stated in your Manual
- Failure to clean and maintain the product as described in your Manual
No component or assembly that has been subject to accident, alteration or misuse, or that has not been installed or serviced in accordance with the Manual accompanying the product, or that is from a product from which the serial number has been altered or removed, will be covered by this warranty.
To make a claim, the original purchaser must provide purchase information (including the date of installation and model and serial numbers) to the dealer from whom the product was purchased, your local distributor of Scotsman Consumer Products or a service company that has been approved by your local Scotsman Distributor to handle claims. The owner of the product will be responsible for the costs of repair until Scotsman’s Consumer Service Department has confirmed that warranty coverage exists.
This warranty is in lieu of all other express warranties or guarantees of any kind. ANY IMPLIED WARRANITES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXCLUDED AND DISCLAIMED.
IN NO EVENT SHALL SCOTSMAN BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL DAMAGES OR SPECIAL DAMAGES, INCLUDING, WITHOUT LIMITATION ANY DAMAGE TO ANY FOODS, BEVERAGES OR OTHER ITEMS PLACED IN THE PRODUCT. Some states do not allow limitations on how long an implied warranty will last or exclusions of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
FAQs
Scotsman Product FAQs
WILL YOUR PRODUCTS ACCEPT A CUSTOM PANEL?
Yes! All Scotsman residential ice machines accept custom panels.
IF I HAVE A CUSTOM PANEL MADE FOR MY OLDER MODEL DCE33, CAN I REUSE IT ON ONE OF YOUR NEWER SCC OR SCN MODELS?
Yes, but you would need to buy accessory
KDFR.
SOME ICE CUBES ARE SMALLER THAN OTHERS. IS THAT NORMAL?
Because our units have insulated storage bins that are not refrigerated, it is normal to see the cubes change shape and get smaller inside the bin.
SHOULD I USE A FILTER WHEN INSTALLING ONE OF YOUR ICE MACHINES?
Yes, we recommend installing an in-line water filter. In-line water filters are available at most hardware stores.
HOW DO I KNOW WHETHER TO BUY A GRAVITY MODEL OR PUMP MODEL?
You can use a gravity model when a drain is accessible in the floor or below the floor where the unit will be installed. Pump models are mostly used in high-rises and homes that are on a slab. Pump models are commonly installed where the only drain available is in a nearby sink and the water must be pushed up.
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I HEARD THAT SCOTSMAN ICE MACHINES ARE LOUD. IS THIS TRUE?
Ice machines, by nature, create some level of noise. The Scotsman nugget is one of the quietest ice machines available.
WHERE CAN I LOCATE WARRANTY INFORMATION FOR MY SCOTSMAN ICE MACHINE?
WHERE CAN I ACCESS THE CLEANING VIDEO FOR MY SCOTSMAN CUBER/NUGGET?
WHERE CAN I SEE AND / OR BUY AN ICE MACHINE?
Click on our Find Dealer at the top of every page:
https://scotsmanhomeice.com/dealer-locator/
HOW CAN I FIND SERVICE FOR MY ICE MACHINE?
Click on our Find Service at the top of every page:
https://scotsmanhomeice.com/service-locator/
HOW MUCH ICE DOES IT MAKE?
Ice production varies by model. Go to our web site:
www.scotsmanhomeice.com and click on PRODUCTS for model specifications.
HOW OFTEN SHOULD I CLEAN / SANITIZE MY ICE MACHINE?
At a minimum it is recommended to thoroughly clean and sanitize your ice machine every six (6) months. This may vary depending on the local water quality. Go to our web site RESOURCE CENTER
https://portal.scotsmanhomeice.com/ then click on VIDEO INSTRUCTIONS for cleaning videos.
WHAT SHOULD I CONSIDER WHEN DECIDING WHERE TO INSTALL MY ICE MACHINE?
The three most important considerations are:
- Potable inlet water source with dedicated shut-off valve.
- Drain accessibility to determine if a gravity drain or drain pump assist model is needed,
- Dedicated 15 amp circuit specific to the ice machine.
Go to our web site RESOURCE CENTER https://portal.scotsmanhomeice.com/ then click on VIDEO INSTRUCTIONS for installation videos.
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