Here at OffGrid Living, we want to offer you the best prices online.
If you happen to find a lower price for the same product, we will guarantee to match their price or beat their price. Note, this does not apply to all products in the store. Please reach out to us via email or chat if you want a price match or price beat.
For the policy to apply, please send us a screenshot, link, or any other evidence of the product being priced lower than ours before making the purchase.
At OffGrid Living, we are proud to have the best refund and return policies in the industry. If you’re not satisfied with your purchase for any reason, you may return it to us within 30 days for a refund.
If you have a problem with our order (there are missing components, damages, or the product is not functioning), please reach out to us as quickly as possible. Some of the problems can be resolved by going through the product manual or the product FAQs.
Once we receive your order, we will send you a confirmation email. Then we will process the order by confirming that the product is in stock and ready for shipment. If any of the items in your order are back-ordered, we will reach to you via email or phone and you may choose to either wait or receive a 100% refund.
Please allow 1-3 days for processing your order.
Shipping
We ship to the lower 48 continental United States only at this time.
Shipping times and shipping method will depend on the specific product and brand you purchase. If you have any shipping question, feel free to ask on the chat or email us at info@offgridlivingsolutions.com.
We will send tracking information by email the same day the shipping tracking number is created/available.
Before you sign the shipping bill, please THOROUGHLY INSPECT YOUR ITEM. Signing for the receipt of a damaged product removes the liability of the shipping company and OffGrid Living. Once you accept your shipment as non-damage, your item is your property.
Delivery time
Shipping Timeline listed above is an estimate. Please call or message the web chat for precise ETAs.
White Duck Outdoors 7'x9' Prota Canvas Cabin Tent, Deluxe
Description
The Prota is the ideal tent for camping with stand-up space and walk-around comfort throughout the tent.
Product Features:
DYNADUCK fabric, with 10.10 oz army duck cotton canvas and a water repellent, mold & UV resistant finish
Sunblock heat-resistant canvas roof that blocks sunlight and regulates inside temperature in warm weather
Double-stitched seams with reinforced corners for added strength
Four large windows and two spacious doors with bug mesh for ventilation, bug protection and stellar views
Proprietary shock-absorbing grounding system to stand up to harsh weather conditions
6'3" ceiling and wall height with plenty of space to stand, move around and hang out
Military-grade zippers on doors and windows designed to last a lifetime
Premium, high quality bug mesh on windows and 16 oz. ground sheet for 24-hour protection from critters
Add-ons include an electrical outlet, large awning, functional O-rings
We offer free returns in the event of an error on our part, e.g. if you receive the wrong product. *Change of mind* returns will incur a shipping and restocking fee.
Do you have a lifetime warranty?
Yes, we do in the event of *manufacturing or craftsmanship defects*. Defects are limited to those resulting from the manufacturing process or production errors (stitches and waterproofing), and exclude holes, punctures, ordinary wear & tear, damage arising from (but not limited to) mold, mildew, inconsequential spot leakage, ultraviolet exposure, fire/stove/air conditioner use, other damages that may occur during improper or negligent use/assembly/storage of the product, bad maintenance, use contrary to instructions (not following the proper procedures), repair, modification or alteration by anyone other than White Duck Outdoors, if the item has been damaged on purpose or damage from extreme weather conditions including but not limited to ice, snow, hail, wind, and lightning or any other catastrophic events. For our complete warranty, you can check out our warranty policy.
Returns, Exchanges & Cancellations
Occasionally things don’t quite go to plan. If you are not happy with your purchase, please contact our customer service immediately within 15 days of shipment delivery/receipt of merchandise to initiate a return or exchange. A Return Product Authorization number or request form must be obtained from us prior to returning merchandise. Please note that no purchased items will be accepted as a return/exchange without an RPA# or written approval on the RPA request form. A copy of the original order confirmation or packing slip needs to accompany your return authorization (RA) paperwork as proof of purchase or prior approval needed. Make sure to inspect your items within 14 days of delivery, if you couldn’t due to any reason please let us know at the time of purchase. Customer will be solely responsible for any shipping cost incurred during return/exchange process. Shipping can be expensive and may vary depending upon the size and weight of your package. White Duck Outdoors reserves the right to determine the return conditions upon receiving the receipt of your authorized return and thorough inspection of the returned item. Conditions: FULL REFUND: Refunds or Exchanges are only available if the product is new and unused; packaging is intact. It should be free of dirt, damage, and wear/tear from use, storage, or transport. If you have opened the package, make sure it is packed the same way we sent it to you with complete original parts, packaging, and assembling instructions. 1. Shipping Cost: We offer Free Shipping on almost all of our items but may deduct the shipping cost from the total refund amount. All the return items must be shipped prepaid freight. We will not accept return shipments sent without prior authorization or cash on delivery. 2. Restocking Fee: Please note that 20% restocking fee will be charged for any product returned that is not defective which will be determined by White Duck Outdoors. NOT INCLUDED: Refund/Replacement or Return Policy doesn’t include Custom Order and items that have been worn, used, dirty, or altered, not packed properly, incomplete components, missing original packaging, or otherwise damaged/modified by the customer. White Duck Outdoors reserves the right to decide if refund/replacement could be originated for any return initiated after 15 days of delivery. Order Cancellation: Any product cancellation where the customer has paid through a credit card will result in a 3% cancellation fee. Any product cancellation that has already been shipped will be treated as a return. Please read our return policy for further information.
Warranty
Occasionally things don’t quite go to plan. If you are not happy with your purchase, please contact our customer service immediately within 15 days of shipment delivery/receipt of merchandise to initiate a return or exchange. A Return Product Authorization number or request form must be obtained from us prior to returning merchandise. Please note that no purchased items will be accepted as a return/exchange without an RPA# or written approval on the RPA request form. A copy of the original order confirmation or packing slip needs to accompany your return authorization (RA) paperwork as proof of purchase or prior approval needed. Make sure to inspect your items within 14 days of delivery, if you couldn’t due to any reason please let us know at the time of purchase. Customer will be solely responsible for any shipping cost incurred during return/exchange process. Shipping can be expensive and may vary depending upon the size and weight of your package. White Duck Outdoors reserves the right to determine the return conditions upon receiving the receipt of your authorized return and thorough inspection of the returned item. Conditions: FULL REFUND: Refunds or Exchanges are only available if the product is new and unused; packaging is intact. It should be free of dirt, damage, and wear/tear from use, storage, or transport. If you have opened the package, make sure it is packed the same way we sent it to you with complete original parts, packaging, and assembling instructions. 1. Shipping Cost: We offer Free Shipping on almost all of our items but may deduct the shipping cost from the total refund amount. All the return items must be shipped prepaid freight. We will not accept return shipments sent without prior authorization or cash on delivery. 2. Restocking Fee: Please note that 20% restocking fee will be charged for any product returned that is not defective which will be determined by White Duck Outdoors. NOT INCLUDED: Refund/Replacement or Return Policy doesn’t include Custom Order and items that have been worn, used, dirty, or altered, not packed properly, incomplete components, missing original packaging, or otherwise damaged/modified by the customer. White Duck Outdoors reserves the right to decide if refund/replacement could be originated for any return initiated after 15 days of delivery. Order Cancellation: Any product cancellation where the customer has paid through a credit card will result in a 3% cancellation fee. Any product cancellation that has already been shipped will be treated as a return. Please read our return policy for further information.
Feedback
Your opinion counts! White Duck Outdoors is always striving to improve both our products and customer experience. We have redesigned our products and made them more refine and top notch with the help of our customer’s valuable feedback. We depend highly on reviews and word of mouth to grow as a company and would love to hear your comments and suggestions. Occasionally things don’t quite go to plan, often the first time we hear about it is after reading a customer’s review. We had really appreciate the opportunity to resolve any issues, simply contact our customer service by visiting Contact Us Please contact us if you have any questions, any bright ideas or if you think we should do things differently. Share your experience with us by sending us pictures from your camping and outdoor trips.
Product FAQs
White Duck Outdoors Product FAQs
What's the difference between the Prota Standard and Prota Deluxe models?
The only difference at the moment is that the Deluxe models of the Prota Cabin Tent have windows on the sides (walls), in addition to the front and back windows.
The only difference at the moment is that the Deluxe models of the Prota Cabin Tent have windows on the sides (walls), in addition to the front and back windows.
We use lightweight T-6 grade aluminum poles for the frame
We have a proprietary silver-coated roof, which keeps sunlight out longer in the morning so you can sleep more comfortably. It also allows for a more ambient temperature inside the tent
We have a dual grounding system, which makes the tent setup a lot sturdier
We use the same 10.10 oz canvas for the entire tent build. Other tents use a lighter canvas for the tent walls (8.5 oz vs. 10.10 oz)
The Prota Cabin Tent is often more competitively priced
What does your tent come with?
Our cabin tents arrive as a complete package, outdoors ready. That means when you buy them, they come with all poles, guylines/cords and a tool kit. You also receive any possible add-ons at no additional cost. These windows, bug mesh and flooring, pocket organizers and an electrical outlet.
Do your Prota Cabin Tents include a stove jack?
They do not.
What kind of flooring does this tent come with?
The cabin tent comes with bathtub-style flooring to prevent rain water from entering the tent. It's a completely closed unit.
What fabric do you use for the Prota Cabin Tent?
The Prota Cabin Tent is made with 10.10 oz army duck cotton canvas. There is no flame retardant fabric option available for this tent.
Do you have any accessories for the Prota tent?
We sell roof organizers, cabinet organizers and pocket organizers for the cabin tent. We do not have any rain fly at the moment
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OffGrid Living Solutions offers reliable, high-quality products and exceptional customer service. Customers appreciate the wide range of solar power solutions, power stations, freeze dryers, saunas, and outdoor gear. Reviews highlight efficient shipping, helpf...OffGrid Living Solutions offers reliable, high-quality products and exceptional customer service. Customers appreciate the wide range of solar power solutions, power stations, freeze dryers, saunas, and outdoor gear. Reviews highlight efficient shipping, helpful support staff, and seamless product integration. Satisfaction levels are high, with praise for durable, user-friendly products that meet diverse off-grid living and adventure needs.
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