Ugreen PowerRoam 2200 Battery Backup Solar Generator (2400W | 2048 Wh)

Ugreen PowerRoam 2200 Battery Backup Solar Generator (2400W | 2048 Wh)

• Fast Recharge in 1.5 Hours: PowerRoam 2200 charges to 100% in 1.5 hours with PowerZip technology.
• Power All Your Devices: U-Turbo technology supports high-wattage appliances up to 3500W with 16 ports.
• Expandable Capacity: Ugreen PowerRoam 2200 solar generator expands from 2kWh to 12kWh with 5 batteries.
• 10-Year Battery Lifespan: LiFePO4 EV-rated batteries last 6X longer, powering devices daily for 10 years.
• Detachable Trolley Design: Easily move PowerRoam 2200 with detachable trolley and extendable handle.
• Smart APP Control: UGREEN app provides information and control for PowerRoam 2200.

Product Specifications

Ugreen PowerRoam 2200 Battery Backup Solar Generator (2400W | 2048 Wh) Product Specifications

Product Manual

Ugreen PowerRoam 2200 Product Manual

UGreen Product Warranty

Product Warranty, Shipping and Return Policy

Warranty Process

* Sufficient proof or purchase must be provided.

* A description of the defect must be provided in order to issue a warranty claim.

* If the defective item is damaged, visible proof (if any) must be provided along with the item’s serial number (if any).

* You may need to return the item for quality inspection.

Valid Proof of Purchase

* Order number from online purchased made through Ugreen’s authorized resellers.

* Sales invoice.

* Dated sales receipt from an authorized Ugreen reseller.

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Shipping Costs Must Be Covered by Buyer in the Following Situations

* Returning products for any reason other than a proven defect.

* Warranty claims on items taken outside the original country of purchase.

* Returning items claimed to have defects but found by Ugreen quality control to be in working condition.

* Returning defective items in international shipping.

* Costs associated with unauthorized returns (any returns made outside of the approved warranty process).

What Does This Warranty Cover?

During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective.

Products and parts replaced under this warranty become the property of Ugreen and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

Not Covered Under Warranty

* Products without sufficient proof of purchase

* Lost or stolen products

* Items that have expired their warranty period

* Non quality-related issues

* Free products

* Repairs through 3rd parties

* Damage from outside sources

* Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

* Purchases from unauthorized re-seller

Not Liable for

* Loss of data incurred from use of Ugreen products

* Returning personal items sent to Ugreen

Company Name：HONG KONG UGREEN LIMITED

Company Address：Long Hua District，Ugreen Building, Longcheng Industrial Park，Shenzhen，guangdong，China

Please note that the above warranty policy is only valid for products purchased at ugreen.com

Return & Exchange Policy

We hope that you love your Ugreen products, but just in case you're not 100% satisfied, we've made the return and exchange process super easy.

How long do I have to return or exchange my purchases?

You may return your purchase for a full refund of the purchase price or exchange your purchase within 30 days of receiving the product. Depending on product availability, items may be exchanged for an item of equal value.

Returns will NOT be given in the following situations:

Items with signs of use, wear and tear, damage, dings, scrapes, without manuals (where applicable), warranties, accessories, etc.

Items with visible scuffs or marks and free gifts cannot be returned.

Once returned item arrives at Ugreen's warehouse for inspection, the refund process will begin. 

To start the return process, please contact our Customer Support team. Please include the following information:

• Order number

• Proof of purchase

• Video or photo of the faulty product (if applicable)

• Complete delivery address

• Contact telephone number

Returns Procedure 

1. Contact the Ugreen customer service team by email at service@Ugreen.com to obtain a return shipping address, or the prepaid shipping label if applicable for your case.

Please include your order number and the reason(s) that you would like to initiate the return.

2. Please choose your preferred logistics company at personalcost, or the prepaid shipping label to mail the package (if applicable).

3. Properlypack the product to reduce potential damage while in transport. After shipping the product(s), please inform us by email.

4. Ugreen will process refunds within 3 business days afterreceiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.

Exchanges and replacements are subject to product availability.

Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.

Return shipping cost

1. For productswith manufacturing defects:

Ugreen.com will be responsible for shipping fees (up to 10USD). Contact our customer service staff to begin the return process. You will be provided with a prepaid shipping label via email. Print this label and use it to return the necessary items to Ugreen.

2. Products with no manufacturing defects:

You will be responsible for paying shipping costs associated with returning product(s). Shipping costs are non-refundable.

If shipping items over $39, consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, Ugreen cannot guarantee items are successfully returned. 

Important Notice:

Please do not provide your address on your package. Doing so may affect the return process of your return. 

Returned items must be in their original, unused condition with original packaging. Ugreen does not accept returned items that have been worn, damaged, washed, or altered in any way.

If you receive a damaged/defective product, please contact Ugreen Customer Service within 24 hours of acquiring product.

Please double-check your returns before shipping. Ugreen will not be held responsible for the return of non-Ugreen products.

Company Name：HONG KONG UGREEN LIMITED

Company Address：LongHua District，Ugreen Building, Longcheng Industrial Park，Shenzhen，guangdong，China

Please note that the above warranty policy is only valid for products purchased at ugreen.com

Product FAQs

Ugreen PowerRoam Product FAQs

Q: How do I store the PowerRoam when not in use?

A: 1. Turn it off and store in a well-ventilated and dry place; 2. Discharge and fully recharge the power station at least once every 3 months.

Q: How is runtime calculated for external devices via the AC port?

A: Run time: 680Wh/operating wattage of device * 85%. Note: There will be a certain amount of no-load power consumption when AC control button is turned on. It is suggested that AC button is turned off when not in use.

Q: How is runtime calculated for external devices via the AC port?

A: Run time: 680Wh/operating wattage of device * 85%. Note: There will be a certain amount of no-load power consumption when AC control button is turned on. It is suggested that AC button is turned off when not in us

Q: How do I know if my device is supported?

A: The AC output power is 600W maximum. With U-Turbo activated, the PowerRoam 600 can support most devices up to 1500W like electric kettle, electric grill, etc.