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1. Introduction
Potensic provides a reputable warranty with consumer-friendly policies. Products sold by Potensic come with worry-free warranty information found on the product package, or you may contact us atĀ info@potensic.comĀ with your order receipt for confirmation.
The limited warranty provided by the manufacturer shall in no way affect any potential statutory warranties provided by law. Potensic reserves all rights for the final explanation.
2. 12-Month Hassle-Free Warranty
All new items sold directly by Potensic or our authorized Amazon retailers are covered by a 12-month warranty (excluding refurbished products), starting from the purchase date. Register your drone via:Ā Product Registration
Note:Ā Accessories like propellers are not covered by warranty.
3. 30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of delivery (excluding refurbished products). Once the returned item arrives back at our warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- Buyer is responsible for shipping costs (non-quality related returns)
- Refund only includes product cost (non-quality related)
- Returns not meeting requirements may be rejected
- Small processing fees may apply
- Shipping costs are non-refundable
Refund requests for the 30-day money-back guarantee expire 30 days after initiating a warranty claim. For purchases not made directly through Potensic or authorized Amazon retailers, please contact your seller.
Refurbished Products Return Policy
15-Day Satisfaction Guarantee
- 15-day return window from delivery
- Product must be in like-new condition with all original packaging and accessories
- Refurbished products come with a 3-month warranty. During this period, Potensic will cover any product quality-related issues. However, refurbished products can only be exchanged for refurbished units, not new ones.
4. Warranty Claims for Quality-Related Issues
Items with quality issues will be replaced with a refurbished model of equal value when available, or with a new item if not.
Warranties on replacements follow the original item's remaining period or 3 months, whichever is longer.
- Provide proof of purchase
- Provide visible defect proof and serial number
- Potensic may request the item be returned for inspection
Valid Proof of Purchase Includes:
- Order number from Potensic or authorized Amazon retailers
- Sales invoice
- Dated receipt showing product description and price
Warranty claims for defects expire 90 days after claim initiation or when the warranty endsāwhichever is longer.
5. Shipping Costs Must Be Covered by Buyer in the Following Cases:
- Non-defect returns
- Warranty claims outside original country of purchase
- Accidental/personal returns
- Returns found to be in working condition
- International return shipping
- Unauthorized return processes
- Warranty has already been claimed for the order
6. Not Covered Under Warranty
- No proof of purchase
- Lost/stolen items
- Expired warranty
- Non-quality issues after 30 days
- Free products
- Damage from pilot error, crashes, fire, water, improper use, or weather
- Unauthorized modifications/repairs
- Low battery flights, overloading, electromagnetic interference
- Data loss, third-party damage/support, removed/altered serial labels
7. Warranty Applies to Original Product Only
The warranty does not cover software or third-party accessories. Check license agreements or exceptions where applicable.
Note:Ā This policy applies to products sold in your country only. Potensic reserves the right to interpret this policy.
8. How to Obtain Warranty Service
Before submitting a warranty claim, try all provided troubleshooting tips.
If the issue persists and you're within the warranty period:
- Official website buyers: EmailĀ info@potensic.com
- Amazon buyers: EmailĀ support@potensic.com
Warranty Claim Process:
- Contact Potensic to initiate your request
- Provide order details, photos, serial number
- Receive return instructions and authorization
- Ship with tracking if required
- Potensic inspects returned item
- If approved, a replacement or refund will be issued
- Customer confirms receipt of replacement or refund
No Proof of Purchase?
We may locate your order via email/name/address. If the item was a gift, please ask the original purchaser to assist with the receipt.
9. Policy for Refurbished Products
Refurbished items undergo strict quality checks and include a 3-month warranty. Replacements are only available as refurbished units.
10. Your Other Rights
This limited warranty gives you specific legal rights, and you may have other rights under applicable laws. Nothing in this warranty limits your statutory consumer rights.
Note:Ā Return and replacement policies for bulk orders (10 items or more) may differ. For more info, please emailĀ info@potensic.com.
