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Freego offers a 2-year limited Manufacturer Warranty for the Original Retail Purchaser only. It is the dealer’s responsibility to offer Call service and repair job to his customers. Within 2 years from the date of purchase, Freego only offers Free Spare Parts (under warranty) to the dealer as well as online technical supports. Parts supply validity is 2 years maximum.
Under Warranty
2-year warranty on Frames and Stems only. And 1-year on Motor, battery, controller and display. 6-month on Throttle, lights and brakes. See details below:
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Bike Body - 24 months |
Core Electrical Parts - 12 months |
Other Parts - 6 months |
Components subject to wear - 30 days |
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E-Bike Frame |
Front-wheel with Rim |
Electronic throttle |
Handlebar Grips |
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Stem (metal) |
Motor-12months or 18,000km |
Head light |
Front & rear Tyre |
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Handlebar (metal) |
Rear fork assembly |
Taillight |
Front & rear Inner Tube |
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Display (In-car Computer) |
Brake lever |
Front & rear fender |
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Motor Controller |
Brake cable |
Front fork |
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Battery pack |
Brake caliper |
Kickstand |
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Battery charger |
Saddle |
brake cables |
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Post for saddle |
Transmission gears |
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Notes: The rest parts which are not stated above are NOT covered by the WARRANTY including but not limited to all Wear and tear items: Shifter,Bearings, Brake Pads, Disc Pad, Chains, Free Hub Bodies, , and casings, Spokes, Sprockets, Stripped threads/bolts, Tools, Fasteners (screws) and Rubber moving parts. |
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Not covered by Warranty. If the bike is broken by man-made damage or out of warranty, Freego can offer 2-year supply of Replacement Parts to make sure the product can keep workable status. The dealer shall buy the parts from Freego and the price-list will be updated time by time.
Note: The following conditions are not covered by warranty
I. Electrical damage caused by improper use of the battery such as using an unapproved charger; Battery is long time left uncharged, or plugging the power cable in the wrong way is not covered. Please charge battery responsibly and regularly (at least one time per month). If your battery can not be charged because you keep it uncharged more than 1 month, the battery may enter into deep sleeping mode that can not work again. You have to buy new battery with your own cost.
II. Water damage caused by improper use in snow, wet or flooded conditions is not covered. Our products are rain resistant, not waterproof. Please use with care!
III. Damage caused by accidents, disasters, or improper use such as racing or jumping or overweight is not covered.
IV. Damage caused by not following the User’s Manual or not following proper maintenance procedures is not covered.
V. The warranty does not cover any damage or missing parcels caused by courier services. Once our products leave warehouse Freego have absolutely no control over them. However Freego are willing to assist the buyer in getting compensation from the courier service. Freego suggest the buyer to contact the shipping carrier first for the proof of any missing or broken items. This proof is the key to get any compensation.
Freego Shipping & Return Policy
Shipping
We offer local UPS, FedEx, or DHL shipping. Free shipping.
Shipping from US local warehouses. In-stock orders typically ship within 1-3 business days.
Please allow 2~8 business days for your shipment to arrive at your address.
A shipping confirmation email will be sent to your email once the order has shipped.
The above shipping applies to most products in stock. For shipping details, please contact us.
Return & Refund
We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.
Please contact us for return procedures.
Product FAQs
N/A