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BigBattery 36V 2X RAPTOR 2 Battery Kit (200Ah | 7.68kWh)
BigBattery 36V 2X RAPTOR 2 Battery Kit (200Ah | 7.68kWh)
BigBattery 36V 2X RAPTOR 2 Battery Kit (200Ah | 7.68kWh)
BigBattery 36V 2X RAPTOR 2 Battery Kit (200Ah | 7.68kWh)

BigBattery 36V 2X RAPTOR 2 Battery Kit (200Ah | 7.68kWh)

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Price Match Policy

Price Match

Here at OffGrid Living, we want to offer you the best prices online.

If you happen to find a lower price for the same product, we will guarantee to match their price or beat their price. Note, this does not apply to all products in the store. Please reach out to us via email or chat if you want a price match or price beat.

For the policy to apply, please send us a screenshot, link, or any other evidence of the product being priced lower than ours before making the purchase.

Refer to our Price Match Policy Rules.

Refunds & Returns Policy

We offer a 30 day return period for this product from date of receipt. Returns outside of 30 days will not be accepted. The return shipping fees are the responsibility of the customer. Returns are subject to a restocking fee.

Refer to our Refunds & Return Policy for more details.

Shipping & Delivery

Order Processing

Once we receive your order, we will send you a confirmation email. Then we will process the order by confirming that the product is in stock and ready for shipment. If any of the items in your order are back-ordered, we will reach to you via email or phone and you may choose to either wait or receive a 100% refund.

Please allow 1-3 days for processing your order.

Shipping

We ship to the lower 48 continental United States only at this time.

Shipping times and shipping method will depend on the specific product and brand you purchase. If you have any shipping question, feel free to ask on the chat or email us at info@offgridlivingsolutions.com.

We will send tracking information by email the same day the shipping tracking number is created/available.

Before you sign the shipping bill, please THOROUGHLY INSPECT YOUR ITEM. Signing for the receipt of a damaged product removes the liability of the shipping company and OffGrid Living. Once you accept your shipment as non-damage, your item is your property.

Delivery time

Shipping Timeline listed above is an estimate. Please call or message the web chat for precise ETAs.

BigBattery 36V 2X RAPTOR 2 Battery Kit (200Ah | 7.68kWh)

Description

BigBattery’s all-new LiFePO4 7.68kWh 2x RAPTOR 2 Kit is a game-changer when it comes to powering your 36V golf carts, utility carts, and industrial equipment. Each RAPTOR 2 packs 3.84kWh of capacity in a highly durable, compact form factor, and this kit is guaranteed to significantly extend your range, boost your acceleration, and drastically reduce the total weight of your vehicle, allowing you to carry heavier loads with ease.

The RAPTOR 2 was designed with safety, longevity, and visibility in mind. Not only does this battery come equipped with Tier 1 LFP cells, the safest chemistry on the market today, along with a state-of-the-art BMS featuring an automatic cell-balancing function, but all of these advanced components are housed in an IP65-rated, vibration-resistant casing so you can work hard and play harder. But it’s not enough just to know your power is secure. You should be able to see it firsthand, and the RAPTOR 2 makes this possible. With an LED State of Charge Indicator, and full RS485 communication protocols, you can stay updated on the status and performance of your battery with just a glance.

Outfit your vehicle with a reliably powerful, energy-dense RAPTOR 2 battery system, and experience superior lithium performance around the neighborhood, on the golf course, around the worksite, or in your warehouse. Shop the all-new 36V RAPTOR 2 & RAPTOR 2 Kits today.

Product Specifications

BigBattery 36V 2X RAPTOR 2 Battery Kit (200Ah | 7.68kWh) Specifications:

Single Battery Tech Specs
SKU: FRPTR-36038-G2
GTIN-12 (U.P.C.): 850061252395
System Voltage: 36V
Nominal Voltage: 38.4V
Chemistry: LiFePO4
kWh Capacity: 3.84kWh
Ah Capacity: 100Ah
Charging Voltage Range: 41 - 43.8V
Max Charge Voltage: 44V
Operating Voltage Range: 36 - 43.8V
Suggested Low Voltage Cutoff: 36 - 38.1V
BMS Cutoff Range: 31.5 - 35.25V
Cell Configuration: 12S
Max Continuous Discharge Current: 150A
Max Continuous Power: 3840W
Max Discharge Peak Current: 300A (Max 5 seconds)
Max Charge Current: 100A
Charge Temperature Range: 32°F - 113°F (0°C - 45°C)
Discharge Temperature Range: -4°F - 131°F (-20°C - 55°C)
Optimal Discharge Temperature Range: 59°F - 95°F (15°C - 35°C)
Storage Temperature Range: 23°F - 95°F (-5°C - 35°C) (Max 3 months, SoC >50%)
Weight: 79.3 lb (36 kg)
Depth: 15.3 in (387 mm)
Width: 18.3 in (465 mm)
Height: 7.4 in (188 mm)
Protection Rating: IP65 / NEMA 4X
Communications: RS485

Product Manual

BigBattery 36V 2X RAPTOR 2 KIT Product Manual

BigBattery 36V 2x RAPTOR 2 – 3.84kWh LiFePO4

Product Warranty

BigBattery Warranty

In the unlikely event you are having an issue with one of our batteries, we have developed a
straightforward Warranty & Return Policy servicing all customers in the USA:

  • Real (10) Year Warranty

    All our batteries come with a 10-Year Full Repair/Replacement Warranty. If our batteries malfunction
    due to component or manufacturing error, the product will be repaired or replaced free of charge.

  • Full Lifetime Tech Support & Customer Service

    All batteries include a Free Lifetime Technical Support & Troubleshooting Service. If you have any
    questions or need any help, simply call us at +1 (818) 280-3091 from 9am – 5pm, Monday – Friday, or
    send us an email anytime at Support@BigBattery.com.

  • Free Repair & Replacement

    All batteries are built to last a minimum of 10 years. We stand by the quality of our batteries. If any parts within our battery fail due to defects or manufacturing error within the next 10 years, we will fix or replace your battery free of charge. In addition, for the first year of the warranty we will even cover all shipping costs from/to your purchase address within the continental US.

  • Highest Quality Guarantee

    BigBattery utilizes Tier 1 cells to provide the highest quality lithium battery packs in the USA. Depending on the model, use case and environment, your battery is designed to last between 3,500 – 8,000 cycles when used as intended within our published battery specifications.

  • Covered Products

    This Warranty covers all battery packs from the “Date Of Purchase” from BigBattery for 10 years and
    all accessories included for 30 Days.

  • Automated Warranty Registration

    No warranty registration is needed. Warranties are automatically recorded via an internal customer
    database via serial number and QR code.

  • Product Manuals & Specification Sheets

    BigBattery provides a proprietary QR code on every battery. Scan this QR code with any phone to view
    the Product Manual and Product Spec Sheet for your specific battery model. Providing these documents
    to you in a digital format helps to protect our environment and provides you the most updated information
    on your product in real time.

  • Domestic Warranty Claim Support

    To start a warranty claim, please email us directly at Support@BigBattery.com to create a ticket. Include a written description of the problem and pictures if possible. Upon receipt, our Tech Support team will reach out to you within 24 – 48 hours to troubleshoot. If the battery has been purchased within a year if the issue being reported to BigBattery, you will be sent a Return Shipping Label at no cost. After the first year, you will have the option to pay for the shipping, or arrange your own shipping back to BigBattery. If the label is provided by BigBattery, please include a copy of this label in the return box or pallet when our 3rd party logistics provider arrives to pickup your return. All returns will be inspected prior to repair, replacement, or reimbursement, depending on the circumstances of return and availability of similar items. For detailed instructions, please review our Warranty Repair/Replacement Services section below.

  • Returning Accessories

    This Warranty includes a 30-Day replacement for all accessories (Anderson connectors, wiring, chargers, etc.)
    included with your battery. If product is not defective or damaged upon return, refunds will be offered based on
    the purchase price of the unit minus a 20% restocking fee.

  • Change Your Mind

    That’s OK! All our batteries come with a 30-Day money back guarantee. Returns will be subject to a 20% restocking
    fee    . Call or email customer service for a free shipping return label.

  • Non-Transferable

    Our Warranty applies to the original owner. If you wish to transfer your Warranty to another party, you can do so
    within 30 days of your purchase by sending a Warranty Transfer Request to Support@BigBattery.com.

  • Return Hazmat Fee

    Due to the shipping regulations of lithium batteries, please note that some battery returns may require special
    documentation and packaging, and these instances could encounter extra fees if a customer is attempting to
    return a battery not covered by our Repair and Replacement Policy.

  • Battery Abuse Disclaimer

    This warranty does not cover damages resulting from misuse, abuse, accidents, alterations, or improper charging/
    installation of our product. Please scan the QR code on your battery and read the Manual prior to installation and
    charging. DIY modifications or damage due to gross negligence or abuse will void your Warranty.

  • Fraud Protection

    Repair, replacement, and refunds for your purchase will only be possible after your returned battery
    has been received and fully inspected at our facility.

  • Limitation of Damages

    In no event shall BigBattery, Inc. be liable for consequential damages due to breach of this Warranty.

  • Customer Satisfaction

    If buyers are not satisfied for any reason after speaking with Level 3 Tech Support and/or our Customer Service team,
    all original buyers may escalate dispute resolutions to our CTO for review. We aim to put our customers first, resolve
    any issues, and ensure that all customers are happy with their purchase from BigBattery.

Rev. March 2023

Warranty Details

10-Year Repair/Replacement Warranty Coverage Details: BigBattery, Inc. warrants the covered product to be free of all defects in material and workmanship for 10 years from the auto-registered date of purchase. This Warranty extends to the original buyer for the duration of 10 years.

All BigBattery batteries are designed to operate for a minimum of 10 years and require zero maintenance. Some BigBattery batteries can last up to 22 years depending on model, use case, and environmental variables.

BigBattery batteries are also guaranteed to hold a reasonable amount of capacity based on the time in service (see exclusion for details on limits). In the case of a diminished capacity claim, the customer has the option to return the battery to BigBattery for capacity testing. The battery will be fully bench tested to resolve the claim and a relevant full cycle test report will be provided to the customer. If the customer is deemed to be correct and the battery is diminished beyond the limits specified in the exclusion section, then the battery will be eligible for warranty resolution. The customer will not be responsible for the costs associated with testing regardless of the test results.

Within our 10-Year Warranty, BigBattery, Inc. will repair or replace, free of charge, any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized BigBattery, Inc. technician, or at an authorized BigBattery, Inc. service facility (unless directed otherwise in writing by a BigBattery employee).

For the first year, the expenses related to returning and repairing a defective part assumed by BigBattery, Inc. within the Continental US include pickup, return shipping, repair, replacement and final shipping. This Warranty does not assume responsibility for disconnection, service interruption, or re-packing expenses per said return shipment. Customers with international warranty claims will need to cover the cost of shipping.

Warranty Exclusions

This warranty does not apply to any costs, repairs, or services for the following:

  1. On-site service calls from 3rd party.
  2. Damage resulting from misuse, abuse, accidents, alterations, use other than intended application, collision,
    dropping, or improper installation.
  3. Product was used out of specification, or undersized for the application.
  4. Environmental damage, including caustic substances, salty, or outdoor exposure unless the battery is specifically
    indicated to be for outdoor use on the Product Label or in the Specification Sheet or the Product Manual.
  5. Claims of diminished capacity of less than 12% in the first 5 years, or 25% from year 6 to the 10 year warranty period.
  6. Corrective work necessitated by repairs made by anyone other than a BigBattery, authorized service technician
     – if not previously advised by BigBattery Tech Support.
  7. Battery that has not been charged over a six month Batteries need to be charged regularly to maximize and
    maintain lifespan.
  8. Warranty will be void if battery is opened, disassembled, or improperly altered, unless explicitly directed by
    BigBattery for technical support.

 

End-of-Life Policy

BigBattery offers free recycling of all our lithium batteries! 

Traditional battery recycling has not always been an easy process. People have often been forced to find a certified recycler and then pay for expensive shipping.

BigBattery seeks to remedy this problem.

Currently, BigBattery is the only US battery manufacturer that offers free recycling at the end-of-life of all our products. We are willing to help our customers ship
our products back to our facilities and will recycle them at no extra charge to our customers.

We maintain a Zero Landfill Policy and have partnered with certified recyclers to make sure these bat- teries don’t end up in landfills.

For questions, contact Sales@BigBattery.com or call us at +1 (818) 280-3091.

Product FAQs

BigBattery Frequently Ask Questions

Q1. Can your batteries be used in series?

A1. We no longer offer our batteries for use in series.

Q2. Do your batteries have a thermal management system?

A2. All of our batteries have a thermal management system that is controlled by the BMS (Battery Management System). This Thermal management system will not only prevent the battery from being used if the temperature is too high, but also if the temperature is also too low.

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