30-DAY RETURN POLICY

EBIKE LIMITED WARRANTY TERMS

Before your first ride, please read the manual(s) provided with each Product. They contain important safety information and information about assembly, use, and maintenance. Bakcou requires registering your Bakcou eBike within 45 days of receiving your eBike. Registration is required to take advantage of this warranty. This will allow Bakcou to provide you with better service in the future.

As explained in more detail below, Bakcou warrants the products for a limited time from the date of original retail purchase against defects in materials and workmanship when used normally in accordance with Bakcou’s published guidelines. The guidelines include, but are not limited to, information contained in technical specifications, user manuals and service communications. “Original retail purchase” means the Product was purchased new for the first time directly from Bakcou or from an authorized Bakcou Dealer.  Registration is required for warranty claims.  

Only the original owner of an eBike purchased directly from Bakcou or an authorized Bakcou Dealer is covered by this Limited Warranty. The Warranty period begins upon receipt of the eBike and shall terminate immediately at the end of the Warranty period.  The Limited Warranty will not apply to any subsequent owner or other transferee of the eBike.

This Limited Warranty is only applicable to eBike purchases within the United States and Canada. Purchases outside the United States and Canada shall be subject to their respective warranty terms.

LIFETIME FRAME WARRANTY

Bakcou eBike frames have a lifetime warranty against factory defects. Provided you register your eBike with Bakcou within 45 days from the date of receipt, Bakcou will warrant the structural integrity of the frame to the original owner for as long as the original owner owns the product.

2 YEAR LIMITED MANUFACTURER WARRANTY

All Bakcou eBikes and their individual covered components (as defined herein), are protected against all manufacturing defects in material or workmanship for two (2) years after original purchase by the original purchaser. 

The Limited Warranty is expressly limited to the replacement of a defective motor, lithium ion battery, Roloff gear hub, suspension, forks, stem, handlebar, headset, seat post, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, derailleur, shifter, throttle, controller, wiring harness, LCD display, and kickstand. This warranty does not cover the normal wear and tear of these components.

THIS LIMITED WARRANTY DOES NOT COVER:

Normal wear and tear.

Any damage or defects resulting from failure to follow instructions in the eBike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the eBike as sold, operator error, water damage, extreme riding, stunt riding. 

Improper follow-up maintenance.

The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.

For the avoidance of doubt, Bakcou will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Any modifications made to the bike by the customer will void the warranty.

Any products sold by Bakcou that are not an eBike.

Determining whether damage or defect to an eBike protected by this limited warranty shall be in the sole discretion of Bakcou.

Customer will be responsible for shipping costs associated with the replacement of any parts or components.

ESCOOTER LIMITED WARRANTY TERMS

The same warranty terms and conditions stated above for Bakcou eBikes DOES NOT apply to Bakcou eScooters. Bakcou eScooters come with a 30-day warranty and are excluded from the 2-year limited warranty.

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