Furuno HRP11-12 Autopilot Pump [PUMPHRP11-12]

Description

Autopilot Pump, 12 VDC, 1.0 Cubic Inches Per Second (For Ram Sizes of Up to 12 Cubic Inches in Volume)

Product Specifications

Furuno HRP11-12 Autopilot Pump [PUMPHRP11-12] Product Specifications

WARNING: This product can expose you to chemicals which are known to the State of California to cause cancer, birth defects or other reproductive harm. For more information go to P65Warnings.ca.gov.

This product may not be returned to the original point of purchase. Please contact the manufacturer directly with any issues or concerns.

Product Manual

Owner's Manual (pdf)

Product Warranty

Warranty Repairs

Warranty repairs are provided for a period of two (2) years for parts and labor from the date of purchase or installation. The warranty start date shall not exceed eighteen (18) months from the original date of purchase by an authorized dealer from the manufacturer. This warranty applies only to new equipment that has been properly installed, operated, and maintained in accordance with the manufacturer’s published instructions.

All products returned by mail or parcel service must be securely packaged and shipped prepaid to an Authorized Service Center. A Return Merchandise Authorization (RMA) is required for all returns and must be obtained prior to shipment. Insurance is recommended but not required. The manufacturer and its service partners are not responsible for damage incurred during shipping.

To verify warranty status, the serial number and/or a copy of the original sales receipt must be provided. Repairs are completed on a first-come, first-served basis.

Customers must remove all non-manufacturer accessories (including chart cards, custom brackets, or mounts) prior to shipment. The manufacturer is not responsible for missing or damaged third-party or custom items.

Equipment repaired under warranty will be returned using the same shipping method by which it was received. The manufacturer will cover return shipping costs up to Three-Day service only. Expedited shipping options may be requested at the customer’s or dealer’s expense. Incoming freight to the service facility is not covered under warranty.

If a unit returned for warranty service is found to be operating within specifications, a diagnostic labor charge (minimum one (1) hour at the prevailing service rate) may apply, even if the product remains within the warranty period.

Limited Warranty

Warranty repairs must be performed by an Authorized Dealer or Authorized Service Center.

The Limited Warranty provides a two (2) year parts and labor warranty from the date of purchase or installation, not to exceed eighteen (18) months from the original shipment date from the manufacturer.

• Magnetrons and microwave devices: One (1) year parts and labor

• Transducers: Two (2) years parts only (labor and related costs excluded)

• Waterproof products: Guaranteed waterproof for two (2) years, as defined by applicable marine standards

Water intrusion caused by improper installation, pressure washing, submersion, or corrosion is not covered.

Products approved for warranty repair may be repaired or replaced with new, refurbished, or equivalent products at the manufacturer’s sole discretion. Warranty coverage continues for the remainder of the original warranty period. All replaced parts become the property of the manufacturer.

Onboard warranty service and travel time are only available if the equipment was installed by an Authorized Installer.

Warranty Exclusions

This warranty covers defects in materials or workmanship only. It does not cover:

• Sea trials, haul-outs, removal/reinstallation, commissioning, or setup adjustments

• Routine maintenance or consumables (fuses, lamps, paper, etc.)

• Damage caused by accident, misuse, abuse, negligence, improper installation, power irregularities, vandalism, or water ingress

• Unauthorized modifications or repairs

• Damage caused by non-approved power or data cabling

• Acts of God (lightning, flooding, extreme weather)

• Shipping damage (carrier claims apply)

• Incorrect product or transducer selection or installation

• Electrical interference, voltage issues, or system noise

• LCD pixel anomalies within manufacturer specifications

• Products with removed, altered, or illegible serial numbers

Failure to follow published installation and operating guidelines will void the warranty.

Warranty Labor Limits

Warranty labor allowances vary by product category and are subject to maximum hourly rates and time limits. Labor exceeding these limits requires prior written authorization from a Service Manager or Warranty Administrator.

Expenses not covered include, but are not limited to:

• Meals, lodging, tolls, docking fees, launch services

• Transportation or rental vehicles

• Local taxes, customs fees, or communication charges

• Vessel towing, hauling, or transport to a service location

Maximum liability under this warranty shall not exceed the original purchase price of the product.

Warranty Service Outside the Country of Purchase

Warranty coverage may be honored in foreign ports under the same terms and limitations, excluding gray-market products. Customers must contact the local authorized service agent for assistance and authorization prior to service.

Warranty Registration

Products should be registered through the manufacturer’s official support portal to activate warranty coverage and expedite service. Warranty coverage is transferable, but the original registration date remains the warranty start date.

Warranty is tracked by serial number. Proof of purchase may be required if registration is incomplete.

Warranty Claims & Labor Invoicing

All warranty labor claims must be submitted using the standard warranty claim form within thirty (30) days of repair. Claims must include:

• Model and serial number

• Owner and vessel information (if applicable)

• Detailed failure description and resolution

• Copy of service report or work order

Incomplete or late submissions may be rejected.

Warranty Parts, Replacements & Returns

The manufacturer reserves the right to repair or replace defective units or components. Replacement parts may be invoiced pending return of defective items and inspection approval.

All returns require:

• A valid RMA number

• Freight prepaid shipment

• Complete documentation of failure and requested action (credit or replacement)

Replacement parts are covered by a ninety (90) day parts-only warranty from shipment date. Labor is excluded.

Non-Warranty Repairs

Non-warranty repairs are performed on a time and materials basis at the prevailing service rate, with a one (1) hour minimum. Estimates may be provided upon request.

Repairs are warranted for ninety (90) days and limited to the parts replaced.

Parts Ordering

When ordering parts, the correct manufacturer part number is required. Serial number verification may be necessary to ensure compatibility. Incorrect or trial-installed parts may be subject to restocking or testing fees.

RMA Process

An RMA number is required for all returns, credits, or warranty replacements. RMA numbers are valid for six (6) weeks from issuance. Returns received without proper authorization may be refused.

Issuance of an RMA does not guarantee credit or warranty approval.

Product FAQs

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