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Ecotric Starfish Portable and Folding Electric Bike - White | UL Certified

by Ecotric
SKU C-NSTA20LED-W
Sold out
Original price $799.99
Original price $799.99 - Original price $799.99
Original price $799.99
Current price $599.99
$599.99 - $599.99
Current price $599.99
Availability:
Out of stock

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Price Match Policy

Price Match

Here at OffGrid Living Solutions, we want to offer you the best prices online.

If you happen to find a lower price for the same product, we will guarantee to match their price or beat their price. Note, this does not apply to all products in the store. Please reach out to us via email or chat if you want a price match or price beat.

For the policy to apply, please send us a screenshot, link, or any other evidence of the product being priced lower than ours before making the purchase.

Refer to our Price Match Policy Rules.

Refunds & Returns Policy

At OffGrid Living Solutions, we are proud to have the best refund and return policies in the industry. If you’re not satisfied with your purchase for any reason, you may return it to us within 30 days for a refund.

If you have a problem with our order (there are missing components, damages, or the product is not functioning), please reach out to us as quickly as possible. Some of the problems can be resolved by going through the product manual or the product FAQs.

Refer to our Refunds & Return Policy for more details.

Shipping & Delivery

Order Processing

Once we receive your order, we will send you a confirmation email. Then we will process the order by confirming that the product is in stock and ready for shipment. If any of the items in your order are back-ordered, we will reach to you via email or phone and you may choose to either wait or receive a 100% refund.

Please allow 1-3 days for processing your order.

Shipping

We ship to the lower 48 continental United States only at this time.

Shipping times and shipping method will depend on the specific product and brand you purchase. If you have any shipping question, feel free to ask on the chat or email us at info@offgridlivingsolutions.com.

We will send tracking information by email the same day the shipping tracking number is created/available.

Before you sign the shipping bill, please THOROUGHLY INSPECT YOUR ITEM. Signing for the receipt of a damaged product removes the liability of the shipping company and OffGrid Living Solutions. Once you accept your shipment as non-damage, your item is your property.

Delivery time

Shipping Timeline listed above is an estimate. Please call or message the web chat for precise ETAs.

Ecotric Starfish Portable and Folding Electric Bike - White | UL Certified

Description

Practical, Lightweight City Folding Bike

It's small, narrow, and foldable. Its upper tube and the handlebar stem can be foldable. And it has an aluminum alloy frame which makes the whole bike very light but reliable. So it's easy to fold and easier to carry. It basically can be brought anywhere you want. So, If you are looking for a convenient and portable bike, this would be the perfect one.

350W Gear Rear Motor

  • Motor type: Brushless high-speed Gear Motor.
  • Rated voltage: 36V . Rated power: 350W .
  • Tyre 20 x 1.95,Inner tube 20×1.75/2.125.
  • Max travel range up to 20 miles under pure electric mode and 36 miles in pedal assisted mode.

36V/12.5AH Battery

  • Removable 36V/12.5AH Lithium Battery, so you can bring the battery to your home or office to recharge.
  • Battery lock and power lock function.
  • Battery life Up To 400-600 Cycles.
  • Charging Time: 5-8 hours

Brake System

  • Front V-brake and Rear Disc brake,make sure you travel safely.
  • Shimano External 7 Speed Gear.
  • Throttle assist and pedal assist.

Aluminium Alloy Frame With Linearness Design

  • Frame:20” Alloy Frame.
  • Equipped with rear motor.
  • Folding Frame ,Easy to Carry,Save Space.

Foldable & Portable

  • Put it in the trunk.
  • Take it to the elevator.
  • Take it to the subway.

Why do I choose ECOTRIC UL Certified ebikes?

This Model is UL Certified Product. UL certifications demonstrate that our products have been tested to applicable safety standards. UL's recognized regulatory expertise provides critical credibility to authorities and the marketplace. Bring our products to market more efficiently and clearly differentiate them on crowded shelves with certification from the safety science leader.

Product Specifications

Ecotric Starfish Portable and Folding Electric Bike - White | UL Certified Product Specifications

MODEL SIZE 1720*620*1120mm
WEIGHT CAPACITY
200lbs
WEIGHT WITH BATTERY
50.7lb

Electrical & Power

BATTERY
36V 12.5AH
MOTOR
Rear Hub 36V 350W
CHARGING TIME
5-8 Hours
DISPLAY 
Ecotric Smart LED
SENSOR 
Speed Sensor 
BATTERY LIFE
400-600 Cycles
FUNCTIONS Pedal Assist On-Demand Throttle
SPEED 25MPH (According to the laws of the United States, we set the maximum speed at 20MPH, which can be adjusted according to the specific conditions of each state.)

Components

FRONT BRAKE  V Brake
REAR BRAKE  Disc Brake
DERAILLEUR 7Speed SHIMANO
FRAME  Aluminum Alloy
TIRES 20 ×1.95' Tires
FENDERS Included, Front And Rear
BRAKE SYSTEM Left Brake For Rear/Right Brake For Front

 

Packing List

  • 1 x UL Certified-Ecotric Starfish 20inch portable and folding electric bike - White
  • 1 x Lithium-Ion Battery
  • 1 x Kit Box
  • 2 x Pedals
  • 1 x Display
  • 2 x Keys
  • 1 x Tool Kit
  • 2 x Reflectors
  • 1 x Owner’s User Manual

Product Manual

Ecotric Starfish (C-NSTA20LED-W) Product Manual

Assembly Instructions

 

Product Warranty, Refund & Return Policy

Ecotric Warranty

To make a warranty claim always keep handy the E-Bike model, date of purchase, E-Bike serial number as well as the original order number from our website.

Every ECOTRIC electric bicycle purchased on our website comes with an 18 months warranty ( In the period of 18 months from purchase by Official Authorized Store) against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.

This warranty applies only to the original buyer of the ECOTRIC bicycle and is not transferable under any circumstances.The original buyer refers to the buyer who can provide the order number.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

It is important that you register within 30 days after the original purchase to activate the warranty, all fields are required to successfully submit your registration form.

TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY, PLEASE REGISTER YOUR BIKE HERE.

TERMS AND CONDITIONS OF THE WARRANTY


For your reference, please refer to below comprehensive warranty:

1. Frame – are warranted to be free from defects in material or workmanship for 18 months from purchase by Official Authorized Store. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
3. Original Batteries – Provide free warranty service from defects in material or workmanship for a period of 18 months from the date of purchase.

The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.

5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lever, brake caliper,brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:

  1. Failure to follow all directions or recommendations listed in the user manual.
  2. Cycling collision, accident or vehicle damage caused by careless parking 
  3. Acts in violation of laws 
  4. Never registered your ebike or cannot provide the order number
  5. DIY repairs on electronics
  6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
  7. If the bicycle is used as rental unit 
  8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
  9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
  10. Overloading beyond recommended capacity .
  11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
  12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
  13. If vehicle is used in competitions or racing.
  14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
  15. Use of other components not approved by the manufacturer.
  16. Damages resulted from improper care and handling.

Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.
For any questions about your warranty or to make any claims please contact ECOTRIC bikes at:

Email: service@ecotric.com
Address: 2376 Davis Ave,Hayward, CA 94545

Ecotric Bike Return Policy

  1. Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories(except battery).

  2. Please request a Return and Exchange Authorization. (contact ECOTRIC Support for a return label at service@ecotric.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.

  3. Ship-back charge:

         a. If the unit purchase under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

         b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick up fee for you, but customer will need to pay for this pick-up fee.)

  4. The returned unit must be in like-new condition, include all original packaging,  accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund. 

  5. Returned units are subject to a 20% of inspection and restocking fee from the original price.

  6. The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.

  7. If customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost.


Product FAQs

Ecotric Product FAQs

1) What size should I get?

The frame size for each model is posted on the respective bike’s page. Just take a look at the Specifications section down towards the bottom of each page.

2) Do bikes ship fully assembled or are assembly required?

Your bike will arrive about 95% assembled. The only assembly you will need to undertake is to put on the front wheel, install the handlebars, screw on the pedals, attach the fender and the front light, and you are good to go! The whole process should not take more than 30 minutes, and no special skills or tools are required. Any small tools required are included with the bike.

3) What is an electric bicycle, and how do I operate one?

An electric bicycle is essentially a regular bicycle equipped with an electric motor that is designed to make the ride more enjoyable. Most can operate in three modes:

1.Pedal-Only – The bike is ridden just like a regular bicycle, powered only by the rider.

2.Pedal-Assist – The onboard computer activates the motor only when the pedals are turning in order to assist the rider. This mode makes it easier to pedal up hills and against the wind or to go faster on flat ground. The rider can control the level of assistance received from the motor by adjustments to the display unit mounted on the handlebars.

3.Throttle – The rider simply twists the throttle to engage the motor and start moving (similar to the operation of a moped). No pedaling is needed when using the bike in this mode, making it great for taking a break without necessarily having to stop traveling.

4) Is the bike waterproof?

While our bikes aren't fully waterproof and should not be submerged in water, generally speaking they are very water resistant and can be hosed down and washed like any other bike. The battery, motor and display are fully sealed and can resist rain, snow and being hosed down after a ride. Like any bike, you'll need to make sure to keep your chain lubed and well cared for to ensure optimal performance.

5) What is the top speed and range of your bike? What is the battery lifespan?

The top speed is about 20 mph. And the battery would last about 18 to 20 miles with the throttle for one full charge. The battery can hold up to 400 to 600 times of discharging and recharging.

6) Does your bike comes with a battery and charger? Do you need to buy the battery separately?
All bikes come with a new battery and charger. If you need to buy an extra battery, you can place an order for the extra battery on our website.


7) Do your bikes come with throttle and pedal assist?
All bikes have both throttle and pedal assist. You can choose to use either of them when you riding.
Our customer service agents are ready to support you!

HAVE A QUESTION?

Talk to one of our trusted experts today! Our dedicated customer support team is here to provide any assistance that you have. Feel free to place an order over the phone (415) 481-4075 or send us your inquiry via chat.

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