{"product_id":"outback-power-communication-hub-ec-fe5148-battery-to-mate3s","title":"Outback Power Communication Hub, EC-FE5148 Battery to MATE3S","description":"\u003ch2\u003e\u003cspan style=\"text-decoration: underline;\"\u003eOutback Power Communication Hub, EC-FE5148 Battery to MATE3S\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch2\u003eDescription\u003c\/h2\u003e\n\u003cdiv id=\"HEADING_PARA-nipoYNkKEq\"\u003e\n\u003cdiv class=\"page_crafter_heading_para_container-nipoYNkKEq   page-crafter-div-container\"\u003e\n\u003cdiv class=\"page_crafter_para-nipoYNkKEq     page-crafter-div-container\"\u003e\n\u003cp\u003eThe Outback Power HUB system communications manager is the backbone of your networked OutBack power conversion system. It enables inverter stacking, load sharing, and coordinated power save\/on-off signaling. Using standard CAT5 Ethernet cables with RJ45 connectors, the HUB allows complete system coordination and centralized management through the MATE or MATE3S display.\u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0822\/6707\/8952\/files\/2_30ce28c7-3db8-4889-88dd-b5e2e6b4f0eb.png?v=1771871375\" alt=\"Placeholder Image\"\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv id=\"TWO_COLUMN_GRID-nkgmjxgN3i\"\u003e\n\u003cdiv class=\"page-crafter-two-column-grid page_crafter_two_column_grid-nkgmjxgN3i\"\u003e\n\u003cdiv class=\"page-crafter-div-container\"\u003e\n\u003ch2 class=\"page-crafter-h3 page_crafter_two_column_heading-nkgmjxgN3i page-crafter-element-bottom-spacing\"\u003eOutback Power Communication Hub Features\u003c\/h2\u003e\n\u003cdiv class=\"page_crafter_grid_plain_text-nkgmjxgN3i     page-crafter-div-container\"\u003e\n\u003cp\u003e\u003cstrong\u003eSystem Communication Backbone\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e– central coordination for OutBack power systems\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eInverter Stacking Support\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e– enables parallel inverter configurations\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLoad Sharing Capability\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e– balances power output across connected devices\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePower Save \/ On-Off Signaling\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e– intelligent system energy management\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eRJ45 Ethernet Connectivity\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e– standard CAT5 modular interconnection\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eMATE \/ MATE3S Integration\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e– centralized monitoring and configuration control\u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cimg alt=\"Placeholder Image\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0822\/6707\/8952\/files\/1_51651b97-8756-4447-ab02-de16946e86bf.png?v=1771871375\" class=\"page-crafter-image-base-class page_crafter_grid_media-ALbSvyIPTc\"\u003e\u003c\/p\u003e\n\u003cdiv class=\"page-crafter-div-container\"\u003e\n\u003ch2 class=\"page-crafter-h3 page_crafter_two_column_heading-ALbSvyIPTc   page-crafter-element-bottom-spacing\"\u003eOutback Power Communication Hub Applications\u003c\/h2\u003e\n\u003cdiv class=\"page_crafter_grid_plain_text-ALbSvyIPTc     page-crafter-div-container\"\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eMulti-Inverter Systems\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e– required for inverter stacking setups\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBattery-Based ESS Installations\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e– central communication between components\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eResidential Backup Systems\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e– coordinated inverter and charger control\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCommercial Power Systems\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e– scalable system management architecture\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"page_crafter_grid_media_container-ALbSvyIPTc  page-crafter-div-container\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cp class=\"page-crafter-h3 page_crafter_whats_included_heading-w4ivV9491C page-crafter-bottom-spacing-small\"\u003e\u003cstrong\u003eWhat's Included\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv class=\"page_crafter_whats_included_text-w4ivV9491C     page-crafter-div-container\"\u003e\n\u003cp\u003e\u003cstrong\u003eControl Module and Base Module contents:\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"page-crafter-whats-included-container\"\u003e\n\u003cdiv class=\"page-crafter-div-container\"\u003e\n\u003cdiv class=\"page_crafter_whats_included_column_1_text-w4ivV9491C   page-crafter-ul-list-with-checkmark  page-crafter-div-container\"\u003e\n\u003cul\u003e\n\u003cli\u003e1 × Outback Power Communication Hub, EC-FE5148 Battery to MATE3S\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"page-crafter-div-container\"\u003e\n\u003cdiv class=\"page_crafter_whats_included_column_2_text-w4ivV9491C   page-crafter-ul-list-with-checkmark  page-crafter-div-container\"\u003e\n\u003cul\u003e\n\u003cli\u003eUser Manual\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eProduct Specifications\u003c\/h3\u003e\n\u003ch2\u003e\n\u003cspan style=\"text-decoration: underline;\"\u003eOutback Power Communication Hub, EC-FE5148 Battery to MATE3S \u003cmeta charset=\"utf-8\"\u003e\u003c\/span\u003e\u003cspan style=\"text-decoration: underline;\"\u003eProduct Specifications\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eProduct Type\u003c\/td\u003e\n\u003ctd\u003eCommunication Hub \/ System Manager\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFunction\u003c\/td\u003e\n\u003ctd\u003eCentral communication backbone for OutBack power systems\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSystem Coordination\u003c\/td\u003e\n\u003ctd\u003eEnables full system integration and control\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInverter Stacking\u003c\/td\u003e\n\u003ctd\u003eSupports parallel inverter configurations\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLoad Sharing\u003c\/td\u003e\n\u003ctd\u003eBalances power output across connected inverters\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePower Management\u003c\/td\u003e\n\u003ctd\u003ePower save and on\/off signaling capability\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInterface\u003c\/td\u003e\n\u003ctd\u003eRJ45 Ethernet (CAT5 cables)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNetwork Type\u003c\/td\u003e\n\u003ctd\u003eModular system interconnection\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDisplay Compatibility\u003c\/td\u003e\n\u003ctd\u003eWorks with MATE and MATE3S\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMonitoring\u003c\/td\u003e\n\u003ctd\u003eCentralized system monitoring and configuration\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSetup\u003c\/td\u003e\n\u003ctd\u003ePlug-and-play communication setup\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMulti-Inverter Systems\u003c\/td\u003e\n\u003ctd\u003eRequired for inverter stacking setups\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery-Based Systems (ESS)\u003c\/td\u003e\n\u003ctd\u003eEnables communication between system components\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResidential Backup Systems\u003c\/td\u003e\n\u003ctd\u003eCoordinates inverter and charger operation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCommercial Power Systems\u003c\/td\u003e\n\u003ctd\u003eScalable system-wide management\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eProduct Manual\u003c\/h3\u003e\n\u003ch4\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/old.outbackpower.com\/downloads\/documents\/system_management\/hub\/hub103_quick_start.pdf\" target=\"_blank\"\u003eQuick Start Guide\u003c\/a\u003e\u003c\/h4\u003e\n\u003cdiv class=\"station-tabs-tabpanel station-tabs-default-tabpanel is-active\" id=\"station-tabs-tabpanel_ht-i1-t14\" aria-labelledby=\"station-tabs-tab_ht-i1-t14\" aria-hidden=\"false\" role=\"tabpanel\"\u003e\n\u003cdiv class=\"station-tabs-tabcontent\"\u003e\n\u003cdiv id=\"HEADING_PARA-dH2b4OsHw0\"\u003e\n\u003cdiv class=\"page_crafter_heading_para_container-dH2b4OsHw0   page-crafter-div-container\"\u003e\n\u003cdiv class=\"page_crafter_para-dH2b4OsHw0     page-crafter-div-container\"\u003e\n\u003ch4\u003e\u003ca title=\"HUB4 \u0026amp; HUB10 - Installation and User Guide\" href=\"https:\/\/old.outbackpower.com\/downloads\/documents\/system_management\/hub\/hub_installation_userguide.pdf?_gl=1*1m5tkvb*_ga*OTcyNDMyNDg5LjE3NzYyMzcxMjA.*_ga_J97XDGZ1TT*czE3NzYyNDkyNDQkbzMkZzEkdDE3NzYyNDk2ODMkajYwJGwwJGgw\" rel=\"noopener\" target=\"_blank\"\u003eInstallation and User Guide\u003c\/a\u003e\u003c\/h4\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eProduct Warranty\u003c\/h3\u003e\n\u003ch2 class=\"wp-block-heading\" id=\"h-xantrex-warranty-policy\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003eOutback Power Warranty\u003c\/span\u003e\u003c\/h2\u003e\n\u003cdiv data-widget_type=\"heading.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"4019a33\" class=\"elementor-element elementor-element-4019a33 elementor-widget elementor-widget-heading\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003ch2 class=\"elementor-heading-title elementor-size-default\"\u003eHow to Arrange for Warrant Services\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"text-editor.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"67c52f0\" class=\"elementor-element elementor-element-67c52f0 elementor-widget elementor-widget-text-editor\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003cp\u003eDuring the warranty period beginning on the invoice date, OutBack Power will repair or replace products covered under this limited warranty that are returned to OutBack Power’ facility or to an OutBack Power authorized repair facility, or that are repaired on site by an OutBack Power authorized repair person.\u003cspan class=\"elementor-divider-separator\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"heading.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"a01188a\" class=\"elementor-element elementor-element-a01188a elementor-widget elementor-widget-heading\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003ch2 class=\"elementor-heading-title elementor-size-default\"\u003eWarranty Documentation\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"text-editor.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"56eb2e1\" class=\"elementor-element elementor-element-56eb2e1 elementor-widget elementor-widget-text-editor\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003cp\u003eClick the following links for warranty documentation pertaining to your product\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"text-editor.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"262c022\" class=\"elementor-element elementor-element-262c022 elementor-widget elementor-widget-text-editor\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003cp\u003eLimited Warranty\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/outbackpower.com\/wp-content\/uploads\/2026\/03\/Go-Forward-Warranty-Rev-A.pdf\"\u003eEnglish\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eEnergyCell 5\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/outbackpower.com\/wp-content\/uploads\/2026\/03\/EnergyCell-5-Warranty-Rev-A.pdf\"\u003eEnglish\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eFXR\/VFXR A\/E Series, Radian A\/E Series, FLEXmax 60\/80, FLEXmax 100, MATE3s, and any FLEXpower systems incorporating these models:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/outbackpower.com\/procedures\/staging14\/downloads\/warranty_and_safety\/warranty_standard_english.pdf\" target=\"_blank\"\u003eEnglish\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eOBX Extreme Series and other specialty or customized inverter\/chargers:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/outbackpower.com\/downloads\/warranty_and_safety\/warranty_specialty_english_spanish.pdf\" target=\"_blank\"\u003eEnglish \/ Spanish\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/outbackpower.com\/downloads\/warranty_and_safety\/warranty_specialty_french_german.pdf\" target=\"_blank\"\u003eFrench \/ German\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eFX\/VFX, Radian GS8048, FLEXmax Extreme, and any FLEXpower systems incorporating these models:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/outbackpower.com\/downloads\/warranty_and_safety\/warranty_FX_GS_FME_english_spanish.pdf\" target=\"_blank\"\u003eEnglish \/ Spanish\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/outbackpower.com\/downloads\/warranty_and_safety\/warranty_FX_GS_FME_french_german.pdf\" target=\"_blank\"\u003eFrench \/ German\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eMATE, MATE3, FLEXnet DC, AXS Port, all HUB products, Radian GS Load Centers, FLEXware products, autotransformers, combiners and all general “balance-of-system” (BOS) products:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/outbackpower.com\/downloads\/warranty_and_safety\/warranty_bos_english.pdf\" target=\"_blank\"\u003eEnglish\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eMojave:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca rel=\"noopener noreferrer\" href=\"https:\/\/outbackpower.com\/downloads\/warranty_and_safety\/warranty_mojave.pdf\" target=\"_blank\"\u003eEnglish\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"heading.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"7b926bd\" class=\"elementor-element elementor-element-7b926bd elementor-widget elementor-widget-heading\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003ch2 class=\"elementor-heading-title elementor-size-default\"\u003eContacting OutBack\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"text-editor.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"6a7fcdb\" class=\"elementor-element elementor-element-6a7fcdb elementor-widget elementor-widget-text-editor\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003eTo request warranty service, contact OutBack Technical Support at \u003cstrong\u003e+1.360.435.6030\u003c\/strong\u003e or direct at \u003cstrong\u003e+1.360.618.4363\u003c\/strong\u003e or visit our \u003cstrong\u003e\u003ca href=\"http:\/\/startcase.outbackpower.com\/\"\u003eOnline Support Request\u003c\/a\u003e\u003c\/strong\u003e page. To ensure warranty coverage, this contact must be within the effective warranty period. If service is required, the OutBack Technical Support representative will issue a Return Material Authorization (RMA) number.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"divider.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"2de3723\" class=\"elementor-element elementor-element-2de3723 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003cdiv class=\"elementor-divider\"\u003e\n\u003cspan class=\"elementor-divider-separator\"\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"heading.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"a7e1a82\" class=\"elementor-element elementor-element-a7e1a82 elementor-widget elementor-widget-heading\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003ch2 class=\"elementor-heading-title elementor-size-default\"\u003eTroubleshooting\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"text-editor.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"167a031\" class=\"elementor-element elementor-element-167a031 elementor-widget elementor-widget-text-editor\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003cp\u003eIn the event of a product failure, the customer will need to work with an OutBack Technical Support representative to perform the necessary troubleshooting. This is a required step before a return can be performed. Troubleshooting requires a qualified technician to be present at the site of the product, with a quality voltmeter that measures both DC and AC. The OutBack representative will request voltmeter readings, product error messages, and other information. Many problems can be resolved onsite. If the customer is not willing or able to provide these readings (or is not willing or able to visit the site), and the product is found to have no problems upon return, OutBack may choose to charge additional labor and handling fees up to $180.00 USD.\u003cspan class=\"elementor-divider-separator\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"heading.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"b48e46e\" class=\"elementor-element elementor-element-b48e46e elementor-widget elementor-widget-heading\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003ch2 class=\"elementor-heading-title elementor-size-default\"\u003eReturn Material Authorization (RMA)\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"text-editor.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"b7e54b7\" class=\"elementor-element elementor-element-b7e54b7 elementor-widget elementor-widget-text-editor\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003cp\u003eA request for an RMA number requires all of the following information:\u003c\/p\u003e\n\u003cul class=\"arrow\"\u003e\n\u003cli\u003eProduct model and serial number\u003c\/li\u003e\n\u003cli\u003eProof-of-purchase in the form of a copy of the original Product purchase invoice or receipt confirming the Product model number and serial number\u003c\/li\u003e\n\u003cli\u003eDescription of the problem\u003c\/li\u003e\n\u003cli\u003eShipping address for the repaired or replacement equipment\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eUpon receiving this information, the OutBack representative can issue an RMA number.\u003cspan class=\"elementor-divider-separator\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"heading.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"1d61508\" class=\"elementor-element elementor-element-1d61508 elementor-widget elementor-widget-heading\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003ch2 class=\"elementor-heading-title elementor-size-default\"\u003eReturning Product to OutBack\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"text-editor.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"b2ca1c3\" class=\"elementor-element elementor-element-b2ca1c3 elementor-widget elementor-widget-text-editor\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003cp\u003eAfter receiving the RMA number, the customer must pack the product(s) authorized for return, along with a copy of the original purchase invoice and warranty certificate, \u003cem\u003ein the original product shipping container(s) or packaging providing equivalent or reasonable protection\u003c\/em\u003e. The RMA number must be written on the outside of the packaging where it is clearly visible.\u003c\/p\u003e\n\u003cp\u003eIf product is within the warranty period, OutBack will cover pre-paid shipping with prior arrangement.\u003c\/p\u003e\n\u003cp\u003eThe product(s) must be shipped back to OutBack Power in their original or equivalent packaging, to the following address:\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"text-editor.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"492f8d2\" class=\"elementor-element elementor-element-492f8d2 elementor-widget elementor-widget-text-editor\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003cp\u003e\u003cstrong\u003eOutBack Power\u003c\/strong\u003e\u003cbr\u003eRMA # ____________________\u003cbr\u003e400 Maple St\u003cbr\u003eCommerce, TX 75428\u003cbr\u003eUnited States\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"text-editor.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"a9f67ab\" class=\"elementor-element elementor-element-a9f67ab elementor-widget elementor-widget-text-editor\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003cp\u003eThe customer must insure the shipment, or accept the risk of loss or damage during shipment. If a shipping box is needed for return of a product, OutBack will, upon request, send a shipping box.\u003c\/p\u003e\n\u003cdiv class=\"box-warning\"\u003e\n\u003cp\u003e\u003cstrong\u003eIMPORTANT:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOutBack is not responsible for shipping damage caused by improperly packaged products, the repairs this damage might require, or the costs of these repairs.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp\u003eIf, upon receipt of the product, OutBack determines the product or product part is defective and that the defect is covered under the terms of this warranty, OutBack will then and only then ship a repaired or replacement product or product part to the purchaser freight prepaid, non-expedited, using a carrier of OutBack’s choice, when applicable.\u003c\/p\u003e\n\u003cp\u003eIf product fails in 90 days or fewer from the original purchase date, OutBack will replace with a new product. If product fails after 90 days and up to expiration of warranty, OutBack will, at its discretion, either repair and return a product, or ship a replacement product. OutBack will determine whether a product is to be repaired or replaced in accordance with product age and model. OutBack will authorize advance shipment of a replacement based on product age and model.\u003c\/p\u003e\n\u003cp\u003eIn cases where an OutBack dealer or distributor replaces a product more than 90 days old with a new product, OutBack will NOT compensate that dealer or distributor with new stock unless the exchange was authorized in advance by OutBack.\u003cspan class=\"elementor-divider-separator\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"heading.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"2be7e03\" class=\"elementor-element elementor-element-2be7e03 elementor-widget elementor-widget-heading\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003ch2 class=\"elementor-heading-title elementor-size-default\"\u003eOut of Warranty\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"text-editor.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"4a3a116\" class=\"elementor-element elementor-element-4a3a116 elementor-widget elementor-widget-text-editor\"\u003e\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\u003cp\u003eIf product is out of warranty, OutBack will repair and return product for a fee. Alternately, if applicable, OutBack will advance-ship replacement parts for a fee upon request.\u003c\/p\u003e\n\u003cp\u003eIf a shipping box is needed for return of out-of-warranty product, OutBack will send a shipping box upon request. The customer is responsible for paying shipping to OutBack.\u003c\/p\u003e\n\u003cp\u003eThe warranty period of any repaired or replacement product or product part is 90 days from the date of shipment from OutBack, or the remainder of the initial warranty term, whichever is greater.\u003c\/p\u003e\n\u003cp\u003eThis warranty is void for any product that has been modified by the customer without authorization by OutBack. A product with a voided warranty will be treated the same as one with an expired warranty.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif; font-size: 0.875rem;\"\u003eProduct FAQs\u003c\/span\u003e\u003c\/h3\u003e\n\u003ch2\u003e\u003cspan style=\"text-decoration: underline;\"\u003eOutback Power FAQs\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eWhat does the Outback HUB do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIt serves as the central communication manager for coordinating inverters, chargers, and system components in OutBack power systems.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIs this required for inverter stacking?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYes. The HUB is required to enable inverter stacking and load sharing functionality.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat cables are used for connection?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eStandard CAT5 Ethernet cables with RJ45 connectors are used.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDoes this include a MATE or MATE3S display?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNo. The display device is sold separately.\u003c\/p\u003e","brand":"Outback Power","offers":[{"title":"Default Title","offer_id":52062334681371,"sku":"EC-MATE","price":104.38,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0724\/2026\/2171\/files\/OutbackPowerCommunicationHub_EC-FE5148BatterytoMATE3SFront.webp?v=1776250217","url":"https:\/\/www.offgridlivingsolutions.com\/products\/outback-power-communication-hub-ec-fe5148-battery-to-mate3s","provider":"OffGrid Living","version":"1.0","type":"link"}