Here at OffGrid Living Solutions, we want to offer you the best prices online.
If you happen to find a lower price for the same product, we will guarantee to match their price or beat their price. Note, this does not apply to all products in the store. Please reach out to us via email or chat if you want a price match or price beat.
For the policy to apply, please send us a screenshot, link, or any other evidence of the product being priced lower than ours before making the purchase.
At OffGrid Living Solutions, we are proud to have the best refund and return policies in the industry. If you’re not satisfied with your purchase for any reason, you may return it to us within 30 days for a refund.
If you have a problem with our order (there are missing components, damages, or the product is not functioning), please reach out to us as quickly as possible. Some of the problems can be resolved by going through the product manual or the product FAQs.
Refer to our Refunds & Return Policy for more details.
Shipping & Delivery
Order Processing
Once we receive your order, we will send you a confirmation email. Then we will process the order by confirming that the product is in stock and ready for shipment. If any of the items in your order are back-ordered, we will reach to you via email or phone and you may choose to either wait or receive a 100% refund.
Please allow 1-3 days for processing your order.
Shipping
We ship to the lower 48 continental United States only at this time.
Shipping times and shipping method will depend on the specific product and brand you purchase. If you have any shipping question, feel free to ask on the chat or email us at info@offgridlivingsolutions.com.
We will send tracking information by email the same day the shipping tracking number is created/available.
Before you sign the shipping bill, please THOROUGHLY INSPECT YOUR ITEM. Signing for the receipt of a damaged product removes the liability of the shipping company and OffGrid Living Solutions. Once you accept your shipment as non-damage, your item is your property.
Delivery time
Shipping Timeline listed above is an estimate. Please call or message the web chat for precise ETAs.
Napoleon ALLURE™ VERTICAL 38 Wall Hanging Electric Fireplaces
Create a stunning focal point with Napoleon’s Allure™ Vertical Electric Fireplace. Available in two sizes, this fireplace is not just perfect for any room but for EVERY room! The vertical design hosts a collection of features including an LED ember bed, flames and side accent lights with more than 6 color options. Operable with or without heat allows you to enjoy this statement piece all year round no matter the season. Making a grand statement that is as functional as it is beautiful has never been easier than with this trend setting fireplace.
KEY FEATURES
The Napoleon Allure™ Vertical 38 Wall Hanging Electric Fireplace is 38-inches tall, 16-inches wide, 5.5-inches deep (96.52 cm tall, 40.64 cm wide, 13.97 cm deep)
Quickly heat large rooms up to 400 square feet thanks to the robust heat output of 5000 BTU's and 1,500 Watts powering the unit
Ready to use right out of the box, just hang on the wall and plug it in to a regular 120V outlet
Every space deserves a fireplace, even ones thought to be too small. This sleek and modern electric fireplace is slender and can fit into narrow spaces creating the welcoming glow of a fireplace
Create the ideal temperature in any space as the heat efficiently moves around the room thanks to the hidden vent and angled glass
Easily match the flames to your décor or even your mood by selecting one of four flame Color options: cool and inviting blue, sunny and warm yellow, traditional and lively orange, or a beautiful combination of them all, will set the mood every time
Enjoy this fireplace any time of day with the high intensity LED lights in both the flames and ember bed, ensuring that no matter how bright it is, you can still take pleasure in the view of your fireplace
Large crystal clear cubes sparkle with contemporary luxury, reflecting the beautiful Colors of the flames and the ember bed lights
Installation is fast and easy with the included bracket for hanging. The unit is ready to go right out of the box, only taking a few minutes and couple of screws to hang
Match the ember bed and accent lights to your mood, holiday, and especially your décor with Color options that include White, Blue, Green, Red, Yellow, Purple, or just cycle through the Colors
Don't get up, you can operate this fireplace from the comfort of your favourite spot with the included, full feature, remote control
Easy to use controls are on the side of the unit are hidden out of sight - but easily accessible - for quick adjustments to your comfort
VIDEOS
Product Specifications
Napoleon ALLURE™ VERTICAL 38 Wall Hanging Electric Fireplaces Product Specifications
When you purchase grill or electric fireplace products from Napoleon.com, you will be presented the option to purchase through anAuthorized Napoleon Dealerwith various delivery methods (Home Delivery or In-Store Pick Up). If online orders are not able to be fulfilled by a local retailer,Napoleon “Remote Area Fulfillment”will deliver the order as identified in the checkout cart process.
STANDARD DEALER DELIVERY
Available only on orders shipping within USA*
Processing:
Orders received by 3PM EST will be processed within 24 Hours.
Orders received after 3PM EST will be processed within 24-48 Hours.
Orders received over the weekends will be processed the following Monday.
Orders received on holidays will be processed the next available business day.
Delivery Time:From 2-7 business days, from the time your order ships.
Delivery Method:We use a variety of courier & freight shipping providers in order to serve our customers best.
Delivery Tiers and Pricing:
Refer to Shipping Rates Table below – Curbside /Driveway Delivery
Dealer will contact to schedule delivery of your grill.
A 4-hour window will be provided during your selected delivery day.
If your order arrives damaged or incomplete:
Dealer Direct/In-Store Pick-up purchases please contact your fulfilling dealer. Dealer Fulfillment Information available in the email confirmation from your order. If you did not receive this email, please contact support atshop@napoleon.com
STANDARD DEALER DELIVERY FEES:
Product or Type
$499 and Over
Under $499
Cart Model Gas Grills
Free
$75
Charcoal Grills
Free
$50
Portable Grills
Free
$25
Accessories (Covers, Rotisserie Kits, BBQ Tools, Service Kits)
Free
$15
Assemble & Deliver*(Available For Cart Grills Only)
$125
$125
Fireplace
Free
$50
STANDARD REMOTE AREA FULFILLMENT DELIVERY:
Only applies to orders being fulfilled by Napoleon.
Available only on orders shipping within USA*
Processing:
Orders received by 3PM EST will be processed within 24 Hours.
Orders received after 3PM EST will be processed within 24-48 Hours.
Orders received over the weekends will be processed the following Monday.
Orders received on holidays will be processed the next available business day.
Delivery Time:From 5-10 business days, from the time your order ships.
Delivery Method:We use a variety of courier & freight shipping providers in order to serve our customers best.
Delivery Tiers and Pricing:
Refer to Shipping Rates Table below – Curbside /Driveway Delivery
Expedited shipping is not available.
Shipping company will contact to schedule delivery of your grill.
A 4-hour window will be provided during your selected delivery day.
If your order arrives damaged or incomplete:
Napoleon Direct purchase please call Customer Experience at1-855-346-2787
Product or Type
$499 and Over
Under $499
Cart Model Gas Grills
Free
$75
Charcoal Grills
Free
$50
Portable Grills
Free
$25
Accessories (Covers, Rotisserie Kits, BBQ Tools, Service Kits)
Free
$15
Fireplace
Free
$50
ORDER TRACKING NOTIFICATIONS:
Order tracking is available for Napoleon fulfilled orders. You will receive (3) email updates automatically on the progress of your order.
Order Confirmed Email
Order Shipped Email
Order Out For Delivery Email
RETURN POLICY
Items purchased on Napoleon.com or through Napoleon Customer Experience that are unused and in their original packaging may be returned within 30 days of purchase, unless noted in ourReturn Policy Exceptions.
Upon receipt and inspection of the item(s) by Napoleon, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Shipping charges for delivery and returns are non-refundable for orders. Please contact Napoleon Customer Experience atshop@napoleon.comor1-855-346-2787to assist with your return.
RETURN POLICY EXCEPTIONS
Shipping charges are non-refundable on any order.
Return shipping is at the expense of the consumer.
DAMAGED, DEFECTIVE OR MISSING ITEMS
We stand by our products and want you to be happy with your purchase. If an order arrives and is damaged, defective or incomplete, contact Napoleon Customer Service at1-866-820-8686orshop@napoleon.com.
PRICE GUARANTEE
If within 14 days of delivery or pick up of your purchase, you find the same brand and model currently advertised at Napoleon.com at a lower price with identical terms and conditions, we will refund you the difference in the same tender with which you paid. Just bring us proof of the lower advertised price and give us a chance to verify it.
NOTES:
You must be able to receive parcel delivery at your residence, or your delivery may be denied.
Shipments are only available in United States.
Items cannot be shipped to PO Boxes.
The total amount of time for order processing, shipping and delivery is dependent upon the following:
The availability of the product(s) you are ordering.
The day and time your order was received.
A successful payment authorization.
The carrier(s) delivering the order(s).
Product FAQs
Napoleon Products Frequently Asked Questions
Are gas fireplaces safe? Yes! all of our gas fireplaces must have the ability to shut off the flow of gas if there is no flame to burn it off. This is where the self generating millivolt system comes in. The millivolts energize a magnetic coil within the gas valve which holds the valve open. Should the pilot flame extinguish, the millivolts will stop generating, releasing the coil and closing the gas valve. Every Napoleon fireplace we manufacture is tested prior to shipping to ensure a 100% effective system.
Are Vent free products legal in Canada? Vent free gas fireplaces, gas stoves and log sets are not legal for use in Canada.
Can I buy a Napoleon Fireplace direct from the factory? Unfortunately, no. All of our fireplaces are sold through dealers who are trained to provide you the very best service available. Our Napoleon dealers will ensure that your fireplace is best suited to your needs and that it is installed and serviced properly. NOTE: You can use the ‘Buy Now’ in the navigation bar to find your nearest Napoleon Dealer.
Can I purchase parts directly from Napoleon? Replacement part orders need to be placed through a local dealer, as we do not sell directly to our consumers. Please use the ‘Buy Now’ in the navigation bar to find your nearest Napoleon Dealer.
Can I remove the safety screen from my fireplace? No. The safety screen cannot be removed from the unit. The law states that all units manufactured since 2015 must have a safety screen. We want to ensure that you and your family are safe, as the glass on the fireplace can become very hot.
Can I use media kits from different fireplaces? Unfortunately, no. Media kits and other items are tested and certified for specific appliances. If that media kit/element is not listed as an option for the product, you will not be able to use it.
How important is the quality of pellets I use in my pellet stove? Pellet quality is important. Wolf Steel Ltd. Pellet Appliances have been designed to burn premium hard or soft wood pellets only. Do not use any other type of fuel such as fire logs or fire starting pellets. The performance and heat output of the pellet appliance is directly related to the quality and moisture of the pellets. Store pellets in a cool dry area to prevent moisture absorption. If the fuel does not comply with this standard, the appliance may not operate as designed. We recommend the use of premium grade (1% ash content) for longer appliance life and less frequent cleaning.
How much fuel do fireplaces consume and how much do they cost to operate? This is easily calculated provided that you have the local price of the fuel to be used. 1 cubic foot of natural gas will produce *1000BTU per hour, 1 litre of propane will produce *29,059 BTU per hour and 1 US Gallon will produce *110,000 BTU per hour. (*values may vary slightly, depending on location) The BTU of the fireplace is divided by the BTU value of the fuel to determine the amount of fuel consumed per hour. Example: A natural gas fireplace that has an input of 30,000 BTU per hour consumes 30,000 / 1000 = 30 cubic feet/hour. If the price of natural gas is .35 cents ($0.0035) per cubic foot then 30 cubic feet x .35 = 10.5 cents ($0.105). Therefore the cost of operating one of our 30,000 BTU Natural Gas Fireplaces such as the new GDS28 Gas Stove for one hour is 10.5 cents.
I would like to put a TV above my fireplace, can I do this safely? When it comes to putting a TV above the fireplace, we would suggest contacting the manufacturer of the TV to find out the clearances that should be met. Regarding some of our gas fireplaces, there is a section in the manual for TV clearances that we have tested to ensure the TV will not melt if installed as per the manual.
Is my wood unit EPA certified for 2020? You can find out if your unit is certified for 2020 by looking on the front page of your manual.
I’m trying to locate my rating plate and serial number, but I cannot find them. What do I do? Electric fireplaces the rating plate will be located on the back of the unit. The serial number will be on the box, back of the unit, sticker located on the outside of the box, and on the front of the unit behind the glass. For gas fireplaces, the rating plate is located in the valve area on a red/white laminated card. The serial number will be on the box and the front page of your manual if you removed the sticker from the box and put it on there. When it comes to wood fireplaces the rating plate is located on the back of the unit on a metal plate. If the unit is an insert it will be located on either sides that open, or by opening the door and looking for a screw on the bottom left hand side that has a plate that pulls out. The serial number will also be on a sticker on the outside of the box.
What should I consider when choosing a fireplace? Visit our Learn and Inspiration areas to help you find the best fireplace for your home and lifestyle. There’s fantastic information about the different types we offer. Stay up to date with our innovations in fireplace technology and even read interesting articles about fireplaces, home decor, and lifestyle that you won’t find anywhere else. Location of the fireplace: The size of the room. High heat output models will heat a small room quickly but may, as a result, be turned off more often than a lower heat output unit. Basements are normally colder and therefore heat output and appearance are both important. For the main floor, the overall appearance may be more important than a high heat output. You may want to explore fireplaces that can direct heat to other rooms, or even direct the heat outside. To learn more, explore our Dynamic Heat Control™ section (within the Learn area). Direct Vent Fireplaces can be installed almost anywhere in your home as they don’t require a pre-existing chimney to vent them. Many can be built into a surround of combustible materials when using a zero-clearance liner. Please consult with your Napoleon Dealer or a professional installer to ensure that materials are correct for the installation.
Where do I find the emissions on my wood unit? The emissions can be found on the front page of your manual.
Where is the best place to locate a thermometer on a wood insert or wood stove? When placing a thermometer on your Wood Insert, the best place would be above the door on the left-hand side. This will not give you the exact temperature as it is not located on the stove pipe, but it will give you an approximate. For Wood Stoves, the best place would be directly on the stovepipe about 18 to 24-inches from the top of the Stove.
Who services Napoleon Fireplaces and how often should they be serviced? Navigate to our Buy Now page in the navigation bar and use the dealer locator tool to find your closest local Napoleon Dealer. They are there to answer all of your questions, ensure that your fireplace is properly installed as well as providing a regular service program to protect your investment.
Napoleon recommends an annual inspection of your gas fireplace or gas stove and that you call the store directly if you are requiring servicing. The requirement of annual inspection and/or service is stated in the National Fuel Codes for Canada and the United States.
Why doesn’t my flame look like the one in the pictures on your website? There are many different reasons the flames will not look exactly like the website. The fuel type, the venting, the location of the fireplace, and where you live, along with many other factors can alter the flame appearance when comparing fireplaces in your home versus the images displayed on our website.
Will a Napoleon Gas Fireplace operate during a power failure? Yes! All our gas fireplaces incorporate a self-generating millivolt system that operates independently from any outside electrical current. Only accessories such as blowers rely on house current for power and our fireplaces do perform effectively, even without them. If you have an electronic ignition unit you will need to put batteries in the back up in order for it to function as intended. Once the batteries are in the back up you will need to turn the fireplace on like you normally do!
Will the blower increase the heat output of our fireplaces? The blower is there to circulate the air around the fireplace, depending on what type of front you have on the unit, it will depend on whether you can feel the heat output from the blower. The blower is intended to keep the cavity of your fireplace cooler. Please note the blower will not increase the BTU output on the unit.
We pre ordered this sauna. It’s all put together with the help of a contractor. It took 2 guys 2 full days. We are very pleased with the sauna all together. It’s clearly top of the line. The sauna fits 2. Maybe 3 if you want to squeeze. The sauna fits well in our backyard. It adds a sense of tranquility to our favorite space. Off grid was extremely easy to work with. It was clear they put the customer first!
I absolutely love the machine. I use it everyday. I was disappointed to see some paint scratches on it when it arrived. However, after some contact with their Customer Service department we were able to sort it out. I highly recommend getting a freeze dryer!
I was in the market for a power station that has enough power and capacity to power my fridge and some essential appliances at my house. I come upon this power station from OffGrid living Solutions and I have been using it since. It has enough power for a longer period of time and has multiple ways to charge (AC/Solar Panels). This station is perfect in size and comes at an affordable price. Thank you OffGrid Living team and Bluetti ....
My wife and I love this heater for our sauna. We love the automatic feature of the heater where it turns off once the optimal heat level is reached. Sturdy and durable product, especially for anyone looking to install one on their saunas
This unit is perfect for power outages! We were looking for a unit that can power our essentials during outages like TV, fridge, microwave, lights, and our wifi. This unit can also act as a UPS so nothin shuts off when the power goes down. I like to connect my solar panels to the station when it looks like the outage will be extended. GET THIS STATION! YOU WILL NOT BE DISAPPOINTED!
System performs well in powering things and amazing hardware build quality. One issue I have with AC200Max is that I cannot control it remotely via the internet so when it shuts down due to depletion of battery and turns on again after solar hits the panels, I have no way of turning the AC output on remotely. The other thing is that it lacks portable wheels, carrying this thing is a chore. Other than that, this is a pretty good unit and for those who don't need to have the remote control, this could be your solar generator. OLS team was good and respondant on all of my questions. Overall, this solar generator offers excellent power output and capacity to run nearly anytthing you plug into it.
Wave 2 is a quiet portable air conditioner, even when you put in on Max mode. I purchase this is for my van for during the hot days during camping. Love that I can carry this to around with ease. I plan to use the heating feature once it gets colder. I'm happy with my purchase and can't wait to see how it functions on the heating side.
The AC200 Max and B230 work Great! So much that I added another B230 on the next order. This set up will be used for my farm in the summer and as a emergency back up in my home when it gets cold. Great product! Thx Bluetti and OffGrid Living Solutions
I recently invested in the EcoFlow Delta Pro and I am beyond impressed with its performance.
Setting up the Delta Pro was a breeze. The user-friendly interface and informative display made it easy to monitor power consumption and remaining battery life. Plus, the variety of charging options means I can harness energy from solar panels, car chargers, and regular outlets, making it perfect for both everyday use and outdoor adventures. One of the standout features for me is its portability. Despite its robust power capacity, the Delta Pro is surprisingly lightweight and compact, allowing me to take it on camping trips, picnics, and even to power my work tools at remote job sites.
The customer service I received from EcoFlow was exceptional. They promptly answered my questions and provided helpful insights into maximizing the Delta Pro's capabilities. Overall, I would highly recommend this portable power station.
Fast shipping and overall happy with the order. Everything came well packed. Arnold (customer rep) was extremely helpful during the set up process and helped me with processing the warranty. Been using this for 1 month. Great product and even greater customer service. Would come back to order from them in the future
Great Customer Service Team. The first batch of seeds are already growing. Looking forward to fresh greens. The only negative about this garden is that it was difficult to set up as the manual instructions were unclear
Bought a Solar Kit from OffGrid Living Solutions and successfully installed them onto my cabin. Customer service helped me determine the best kit for my needs. I would definitely come back to this store in the future to purchase products for my cabin
This is a cool little machine. The only reason it doesn’t have a solid five stars is there was a small vacuum problem when I first received the unit. I was pretty sure it was just a door adjustment that was needed. So, I called Customer service. Which by the way went exceedingly well. They sent me a video confirming my suspicions. The problem is corrected. I’ve ran four batches and they’ve all turned out as I expected them to. If I was gonna do anything, I would’ve purchased a larger model. As it’s hard to get ahead on your food storage when you’re eating it all. I am now going to try the candy mode. 😃. My overall experience from ordering, to customer service, shipping (which I would give the person that delivered it a 10.), delivery, and set up was great! I would recommend your company to anyone wishing to buy a freeze dryer.
I have 6 of these batteries. Four if them are 18 months old. I've had zero issues. They balance within .08 volts across all 6 batteries. They were packaged amazing for shipping. I've been using solar for 20 years and these are the best batteries I've ever owned.
OffGrid Living Solutions offers reliable, high-quality products and exceptional customer service. Customers appreciate the wide range of solar power solutions, power stations, freeze dryers, saunas, and outdoor gear. Reviews highlight efficient shipping, helpf...OffGrid Living Solutions offers reliable, high-quality products and exceptional customer service. Customers appreciate the wide range of solar power solutions, power stations, freeze dryers, saunas, and outdoor gear. Reviews highlight efficient shipping, helpful support staff, and seamless product integration. Satisfaction levels are high, with praise for durable, user-friendly products that meet diverse off-grid living and adventure needs.