Jackery Explorer Solar Generator 3000 Pro + SolarSaga 200W Solar Panel
- Large Capacity: 3024Wh that can power up to 99% of outdoor appliances
- Ultra Fast Charging: Fully solar charged in 3-4 hours and wall charged in 2.4 hours
- Portable Design: Pull rod and double wheels
- Easily Accessible: Smart App Control
- Cold Friendly: Functional in temperatures up to -20°C /-4°F
- Silent: Unique quiet canyon cooling system
- All-around Safety: Fully upgraded BMS
- Guaranteed Satisfaction: 5-Year long warranty
Jackery Explorer Solar Generator 3000 Pro + SolarSaga 200W Solar Panel Product Specifications
Product Warranty, Refund & Return Policy
Jackery Product Warranty, Refund & Return Policy
Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.
This warranty statement sets forth Jackery's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.
The warranty period for Jackery power products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
Software Suppport Period
During the lifespan/warranty of the device, the software maintenance service is provided.
Jackery will replace (at Jackery's expense) any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.
Jackery's warranty does not apply to:
·Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature.
·Attempted repair by anyone other than an authorized facility
·Any product purchased through an online auction house.
·Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.
Customer Support : firstname.lastname@example.org
To obtain warranty service, contact our customer service team at email@example.com.
Jackery offers a 30-day money back guarantee for goods purchased directly from Jackery.com. We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.
To return an item, please contact us via phone number 888-502-2236or email firstname.lastname@example.org during our normal business hours. In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from Jackery.com. You contact Jackery and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at email@example.com.
Return & Refund Conditions
Please carefully read conditions below. If conditions are not met, Jackery reserves the right to refuse the exchange or refund. Please note that Jackery does not permit the return of or offer refunds for the following products:
Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.
How to Return an Item
To return an item you'll need to obtain a Return Material Authorization (RMA) number. Jackery will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.
Process for Returning Product
1. Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact Jackery at hello@Jackery.com for assistance.
2. Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to Jackery. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
Jackery Explorer Solar Generator 3000 Product FAQs
Q1. What is the life expectancy?
A. The Jackery Explorer 3000 Pro Portable Battery is estimated to have over 70% of your original capacity after 2000 cycles, with a gradual reduction after that. (Note: this doesn't mean the battery only has a 2000 cycle life span. It means that up until 2000 cycles, the unit can perform at its best. However, due to battery degradation there will be a gradual decline in performance after 2000 cycles.)
Q2. How long is the warranty?
A. We provide a 3 year warranty for the Explorer 3000 Pro, with an option for an additional 2 year extension if purchased directly from Jackery.com or through Amazon.com. Please register your item on our official website:
Q3. How do I know if the Explorer 3000 Pro can power my device?
A. The Jackery Explorer 3000 Pro can run any device that requires less than 120V and 3000W. You can calculate the charge time using the following formula: 3024Wh* 0.85 / operating power of your device.
Q4. Is there a mobile app I can use to control the battery?
Yes, Search for “Jackery” in Google Play or the App Store to install the app. After that, you can register and login.
Q5. Does it support pass-through charging?
Yes, the Explorer 3000 Pro supports pass-through charging without damaging the battery.