Jackery Explorer 550 Portable Power Station Solar Generator
500-Watt Output with a 550Wh Capacity: The Explorer 550 is perfect for devices like a laptop, TV, drone, CPAP, rice cooker, etc. You don't have to worry about any devices running out of power.
Better Than A Car Inverter: Running appliances like a car fridge requires the engine to be constantly running. The Explorer 550 can keep your car fridge and other devices running while protecting your car's battery.
RV/Camping/Fishing/Off-Road/Hunting/Getaway/Emergency: With its eco-friendly and quiet features, the Explorer 550 is one of the best investments for your outdoor life. With the touch of a button, the Explorer 550 supplies the power you need, where you need it without harmful fumes, unlike gas generators.
Built-In MPPT Controller: The built-in MPPT module constantly monitors your solar panels' voltage and current output, adding up to 23% more solar recharging efficiency.
Jackery Explorer 550 Portable Power Station Solar Generator Product Specifications
Product Warranty, Refund & Return Policy
Jackery Product Warranty, Refund & Return Policy
Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.
This warranty statement sets forth Jackery's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.
The warranty period for Jackery power products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
Software Suppport Period
During the lifespan/warranty of the device, the software maintenance service is provided.
Jackery will replace (at Jackery's expense) any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.
Jackery's warranty does not apply to:
·Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature.
·Attempted repair by anyone other than an authorized facility
·Any product purchased through an online auction house.
·Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.
Customer Support : email@example.com
To obtain warranty service, contact our customer service team at firstname.lastname@example.org.
Jackery offers a 30-day money back guarantee for goods purchased directly from Jackery.com. We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.
To return an item, please contact us via phone number 888-502-2236or email email@example.com during our normal business hours. In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from Jackery.com. You contact Jackery and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Return & Refund Conditions
Please carefully read conditions below. If conditions are not met, Jackery reserves the right to refuse the exchange or refund. Please note that Jackery does not permit the return of or offer refunds for the following products:
Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.
How to Return an Item
To return an item you'll need to obtain a Return Material Authorization (RMA) number. Jackery will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.
Process for Returning Product
1. Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact Jackery at hello@Jackery.com for assistance.
2. Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to Jackery. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
Jackery Explorer 550 Product FAQs
Q1. What devices can Explorer 550 power?
A: Please note that the AC output port can only charge/power devices that operate at less than 500-Watt. Once exceeding, the Explorer 550 will shut off automatically. Please refer to your device specification before purchase.
Q3. How long does it take to full charge this power station?
A: Within 7 hours from an AC wall outlet; Also another two recharge backup choices for your convenience, recharge from car port around 8 hours, and around within 8 hours from Jackery Saga 100W solar panel (Sold Separately).Q4: How do I know if my Explorer 550 is charged??
A: The Explorer 550 contains a battery pack which consists of an array of cylindrical 18650 lithium-ion battery cells with high energy density.