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Freego eFlex Neo B16 Folding 16" Electric Bike

by Freego
SKU Freego-B-16
Original price $599.00 - Original price $599.00
Original price $599.00
$599.00
$599.00 - $599.00
Current price $599.00
Availability:
Low stock

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Price Match Policy

Price Match

Here at OffGrid Living Solutions, we want to offer you the best prices online.

If you happen to find a lower price for the same product, we will guarantee to match their price or beat their price. Note, this does not apply to all products in the store. Please reach out to us via email or chat if you want a price match or price beat.

For the policy to apply, please send us a screenshot, link, or any other evidence of the product being priced lower than ours before making the purchase.

Refer to our Price Match Policy Rules.

Refunds & Returns Policy

At OffGrid Living Solutions, we are proud to have the best refund and return policies in the industry. If you’re not satisfied with your purchase for any reason, you may return it to us within 30 days for a refund.

If you have a problem with our order (there are missing components, damages, or the product is not functioning), please reach out to us as quickly as possible. Some of the problems can be resolved by going through the product manual or the product FAQs.

Refer to our Refunds & Return Policy for more details.

Shipping & Delivery

Order Processing

Once we receive your order, we will send you a confirmation email. Then we will process the order by confirming that the product is in stock and ready for shipment. If any of the items in your order are back-ordered, we will reach to you via email or phone and you may choose to either wait or receive a 100% refund.

Please allow 1-3 days for processing your order.

Shipping

We ship to the lower 48 continental United States only at this time.

Shipping times and shipping method will depend on the specific product and brand you purchase. If you have any shipping question, feel free to ask on the chat or email us at info@offgridlivingsolutions.com.

We will send tracking information by email the same day the shipping tracking number is created/available.

Before you sign the shipping bill, please THOROUGHLY INSPECT YOUR ITEM. Signing for the receipt of a damaged product removes the liability of the shipping company and OffGrid Living Solutions. Once you accept your shipment as non-damage, your item is your property.

Delivery time

Shipping Timeline listed above is an estimate. Please call or message the web chat for precise ETAs.

Freego eFlex Neo B16 Folding 16" Electric Bike

Description

16 x 2.5 Inches Tires

The Freego B16 electric vehicle equipped with 16 x 2.5-inch tires has become an ideal choice for urban travel with its powerful performance and excellent handling performance. The 16 x 2.5-inch tires not only provide more stable support for riding, but also enhance the passability on uneven roads, allowing users to easily face various complex road conditions in the city.

Multifunctional LCD Display

Enhance your riding experience with a clear, informative display. This screen provides vital details such as battery level, speed, mileage, and power, keeping you informed and focused on the journey ahead.

Removable Battery

Freego B16 is equipped with a 36V 10Ah removable lithium-ion battery. In foot-assisted mode, the maximum cruising range on a full charge can reach 35 miles, and in pure electric mode it can reach about 30 miles, which is enough to meet daily commuting needs and travel mileage. The battery is equipped with a safety lock and can be pulled out with a special key, which greatly improves the safety of the battery.

High Intensity Lights

Whether you're commuting, exploring the city, or simply enjoying a night ride, our ultra-bright headlight ensures that every detail of your journey is well-lit and worry-free. Embrace the freedom to ride anytime, anywhere, knowing that you have a reliable and powerful source of light guiding your way. Your safety is our priority, and our extended commitment to providing a secure and enjoyable riding experience is embodied in every beam of our ultra-bright headlight.

Collapsible

Freego B16 is a lightweight and portable electric scooter, weighing only 16 kilograms and supporting folding design, providing users with great convenience and flexibility. The lightweight design of this model makes it an ideal choice for urban commuters and urban explorers who are no longer constrained by the heavy burden of traditional transportation, making this electric vehicle not only a portable transportation, but also a A very practical and fun travel companion.

Product Specifications

Freego eFlex Neo B16 Folding 16" Electric Bike Product Specifications

Type Freego eFlex Neo B16
Motor Power 350W
Battery 36V, 10Ah 
Top Speed 20 MPH
Range 32km -48km | 20mi - 30mi
(Throttle)
48km- 56km | 30mi - 35mi
(Pedal assist)
Tire size 16"x2.5" Infltable Tire 
Max Load 220 lbs (100kg)
Charging Time 3-5.5 h
Transmission Gears Single speed
Brake System Front wheel: Mechnical Disc Brake
Rear wheel: Mechnic Disc Brakes
Lights Head light, Tail warning light
Net Weight 16KG
Frame High-strength Steel
Package Size 144x 34x 86CM


What's in the box?

1. 16 x 2.5 Tires*2
2. 10Ah Battery
3. Charger*1
4. Fenders
5. Pedals*2
6. Front light
7. Bicycle frame
8. Owner's manual
9.Bicycle Seat

Product Manual

N/A

Product Warranty, Refund & Return Policy

Freego Product Warranty

Freego Limited Warranty And Policy

1. 20-Days Money Back: For 20 days after the date of purchase, return your Undamaged / Unused Freego product and receive a refund.
2. 2-year Warranty: We offer 2-year warranty for the electric bike and scooter.

Warranty and Replacement:

The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop and applies to the initial purchaser only.

If a defect arises during the Warranty Period, Company will, at is options:
1. Send the new parts to replace the defective parts. Most of the parts are fairly easy to replace with our YouTube video instructions.
2. Exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability.

FOR WARRANTY REPAIRS IN USA, HERE ARE THE PROCESSES:

1. Contact our support team to provide your order No and detail information of the defectiveness, some photos or a short 15 seconds video will be helpful. A pre-paid return label will be provided to you via email once the case of warranty is confirmed.
(Kindly keep in mind:our tech support bases on the information you provide with us and according to our best experiences and knowledge with the product to diagnose the issue to determine the issue, the better information you could provide, the quicker the process can be)

Tip :Freego will not replace any part without first seeing photos or video of the damaged product. Customer needs to provide us with evidence by email.

2. Once the products are received and fixed, you will receive an email detailing the warranty service along with the return shipment's tracking number.

Frame issues that are excluded from this warranty include but are not limited to:

This warranty excludes normal depletion of consumable parts (grip tape, wheels & bearings) unless due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship.

This Limited Warranty does not cover:

1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by Freego;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Freego with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;

Manufacturer's warranty applies exclusively to new complete scooters and bikes purchased from Freego Store and our authorized retailers. Scooters and bikes purchased elsewhere(unauthorized re-seller), used condition, or second-hand are NOT covered under our standard warranty. Freego Store reserves the final right to explain the details of the above policy.

Freego Return & Refund Policy

Return Policy

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.
A return request must meet the following criteria:

• We'll also pay the return shipping costs if the return is a result of our error(receiving defects or the wrong item)
• Delayed shipment. If the goods are not delivered on time due to the special situation of Freego, we will refund all the fees.
• We will charge you restocking fees for opened, tested, or used items depending on the condition of the item.
• Must require a 10% restocking fee for customer changing their minds or refusing a shipment.
• All customers must provide a Return Merchandise Authorization (RMA) code and a reason for the return.
• We will gladly provide your refund 3 days after we receive the item and inspect it.
• Any shipping charges incurred when returning the product to Freego are the responsibility of the customer.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the ebike must have less than ten (10) miles on the odometer, it and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can reach to us via email and follow our Return and Refund Policy. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
*Note: Items sent back to us without first requesting a return will not be accepted.

Refund Policy

Most returns can be processed within 5 business days after we receive your package. Considering 3-5 days for delivery, we may need 10-15 days to confirm your refund.Please understand that we need to refund to your card bank first within 48 hours. But your card bank may need 7-14 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.

If you have further questions, please feel free to contact us. We always provide you with excellent service

Product FAQs

N/A

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Our customer service agents are ready to support you!

HAVE A QUESTION?

Talk to one of our trusted experts today! Our dedicated customer support team is here to provide any assistance that you have. Feel free to place an order over the phone (415) 481-4075 or send us your inquiry via chat.

CHAT WITH US
Free Shipping With Some Product Exceptions
Easy 30 Day Returns Return with Ease
Secure Checkout Secure Payment