Input Specs
| AC Input: |
3000W Max
|
| PV Input or T500 Input: |
2400W Max
12-150VDC,12Ax2
12V/24V,8.2A |
Output Specs
| USB-C: |
|
AC:
|
|
USB-A:
|
2*Quick Charging, 36W Total, 2*5VDC, 3A Total
|
Cigarette Lighter:
|
|
RV (Aviation Port):
|
|
| DC 5521: |
2*12VDC, 10A Total |
Wireless Charging Ipad:
|
|
In the Box
Product Manual
Product Warranty and Return Policy
Warranty Policy
This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, BLUETTI does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your country, province or state.
| Product |
Item |
Warranty Period(Months)
|
Power Station
|
EP500 Pro
|
60
|
Replacement / Maintenance
Exclusions
BLUETTI’s warranty does not apply to:
- Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such).
- Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals
- Non-quality related issues
- Items purchased from unauthorized resellers
- Used for special application other than normal consumer use
- Lost /stolen/free/refunded product
- Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes
- Not able to provide valid proof of purchase
How to claim warranty?
Feel free to contact our customer service team at service@bluettipower.com
Return & Refund Policy
If you purchased a BLUETTI product from the BLUETTI official store, you may request a return or refund.
If you purchased a BLUETTI product from other suppliers and resellers of BLUETTI, you may not request return or refund from us as our suppliers and resellers may have their own policies regarding refund and return. Please contact them for further information.
Return and refund policies may also vary according to local laws and regulations.
Order Cancellation
Customers can request a full refund within 72 hours after placing an order by email or phone with the BLUETTI official store. However, if the product has already been shipped, a $25 intercept fee will be charged.
Non-Receipt of Products / Damaged Products Received
1. If you believe your product was not delivered or lost, you must notify immediately notify us.
2. If you believe the product you received was damaged, or if you receive an incorrect/incomplete product, you must immediately contact us with proof of videos and/or pictures.
30-day No Reason to Return
1. 30-Day Refund Policy
Within 30 days of your purchase, if you are unsatisfied with your purchase (including but not limited to “don’t want”, ”don’t meet your needs”, or “don’t like” ), you may return the purchased items complete, unused, and in their original packing.
However, you will be responsible to pay for the return shipping costs. Please contact our customer service to verify the shipping costs for each item and to get a Return Merchandise Authorization (RMA) Number.
Once your item is received and inspected, we will deduct the shipping cost of return from your refund.
* For further instructions, please contact us at service@bluettipower.com.
2. Refused Delivery
Please note that return cost will be deducted from any refund if you reject the shipments.
NOTE: For products that have been used, we reserve the right to refuse the return.
Refund will be processed within 14 business days after the product is returned to BLUETTI warehouse.
3. No Reason to Return After 30 Days
If 30 days have passed since your purchase, we cannot offer a refund or exchange.
Exclusions
BLUETTI warranty policy does not apply to:
- Misused/abused/damaged by accident/damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.)
- Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals
- Items purchased from unauthorized resellers
- Used for special application other than normal consumer use
- Lost/stolen/free/refunded product
- Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes
IMPORTANT NOTE：
If the following conditions are not met, BLUETTI reserves the right not issue
a. Products returned don’t include allofthe original packaging and accessories.b. Products returned sustain damages caused by misuse or improper packagingduring the return process.c. Returns without prior authorization and an RMA number.
Before returning the product, please send a picture of the packaged product to our customer service.
Refund will be processed within 14 business days after the product is returned to BLUETTI warehouse.
Product FAQs
BLUETTI EP500Pro Solar Power Station FAQs
Q1. Can it connect to the BLUETTI B230/B300 expansion batteries?
A1. Yes. You can connect it with B230/B300 battery with the DC input cable and P090D to MC4 cable*.
* Sold separately.
Q2. Does EP500Pro support App control?
A2. Yes. Once connected via WiFi or Bluetooth, the BLUETTI App will enable you to control the EP500ProPro remotely, like switching the working mode and upgrading the firmware.
Q3. Can I use EP500Pro as a UPS?
A3. Yes. It supports four UPS modes:
1. Standard UPS.
2. Time Control UPS (Pay less for higher electricity consumption).
3. PV Priority UPS (Recommended for regions with sufficient solar energy). 4. Customized UPS.
Q4. How do I connect this to my home main panel?
A4. BLUETTI recommends a competent and trained licensed electrician undertake the task.
Connect the wires of critical equipment from your house electric panel to BLUETTI Smart Home Panel*.
Then connect EP500Pro to the Smart Home Panel.
* Sold separately.
Q5. What is the UPS switching time?
A5. There are two types of working conditions of UPS for EP500Pro system.
1) No delay for online UPS;
2) 20ms from standby UPS.
Q6. What is the maximum input charging power of the BLUETTI EP500Pro?
A6. 4,000W Max.
Q7. How can it reach 3,000W AC recharging?
A7. Plug it to a 30A wall socket with the 30A AC charging cable*.
* Sold separately.
Q8. What kind of solar panels should I choose for EP500Pro?
A8.
PV input requirements for EP500Pro:
Open Circuit Voltage: 12-150V
Input Power: 2,400W Max.
Include MC4 connectors.
Highly Recommended:
6x BLUETTI PV120: ≈8hrs*.
5x BLUETTI PV200: ≈6hrs*.
3x BLUETTI PV350: ≈5.5hrs*.
* For reference ONLY.
Q9. Can I use my solar roof to charge the EP500Pro?
A9. Yes, but please note your solar roof should have:
1. NO micro-inverter
2. an open-circuit voltage of 12-150V
3. MC4 connectors
However, when the OCV falls in 150-550V, you can also use BLUETTI D300S* to step down the voltage and achieve solar charging.
* Sold separately.
Q10. Can I connect two EP500Pro together for more power (240V Split Phase Bonding)?
A10. Yes. With the Fusion Box (P030A), you can connect two EP500Pro in series for 240V/6,000W output.
Q11. Can EP500Pro connect with EP500?
A11. No. Only EP500 to EP500, or EP500Pro to EP500Pro is acceptable.
Q12. Can it charge and discharge at the same time?
A12. Yes.
Q13. How do I know whether my appliance can work well with the EP500Pro?
A13. Calculate the total wattage of your devices. EP500Pro should work if the load doesn't exceed its rated 3,000W.
Q14. How long can it run my device?
A14. '
Running time = Battery capacity × DoD × η ÷ Device rated power
DoD refers to Depth of Discharge and η is local inverter efficiency.
For EP500Pro, both DoD and η are 90%. If you run a 1,000W microwave oven with it, the running time will be:
5,100Wh × 90% × 90% ÷ 1,000W ≈ 4.1hrs Note:
1) The formula is NOT suitable for inductive loads with compressors, like refrigerator, air conditioner, etc.
2) The above data is for reference ONLY.
Q15. Is the EP500Pro power station waterproof?
A15. No. Also, please do NOT store it in a humid environment for a long time.
Q16. When I keep the power plugged in, will EP500Pro stop charging automatically when fully charged?
A16. Yes. And when the SOC is less than 100%, EP500Pro will automatically charge again without damage to the battery.
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