All Anker portable power stations purchased on AnkerDirect and Anker authorized resellers come with a limited warranty (“warranty”) as set out below. By using an Anker portable power station, you are agreeing to be bound by the terms of the Anker limited warranty.
We provide a limited warranty for purchases made on AnkerDirect and Anker authorized resellers. The warranty period starts from the date of purchase.
Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
1. Warranty Timeline for Portable Power Station
Warranty Period (Months)
Anker 531 Portable Power Station (PowerHouse 434Wh)-A1701
Anker 521 Portable Power Station (PowerHouse 213Wh)-A1702
Anker 511 Portable Power Station (PowerHouse 97Wh)-A1710
Anker 523 Portable Power Station (PowerHouse 288Wh)-A1731
Anker 533 Portable Power Station (PowerHouse 389Wh)-A1730
Anker 534 Portable Power Station (PowerHouse 389Wh)-A1732
Anker 545 Portable Power Station (PowerHouse 778Wh)-A1750
Anker 513 Solar Panel (21W)-A2421
Anker 515 Solar Panel (24W)-A2424
Anker 515 Solar Panel (24W Flexible)-A2425
The warranty time differs from different battery cells. Specifically, the 5-year warranty is for models built with LifePO4 batteries, and the 1.5-year warranty is for models built with MCN (Nickel Manganese Cobalt) batteries.
Anker 625 Solar Panel (100W)-A2431 Anker 531 Solar Panel(200W)-A2432
Anker 521 Portable Power Station (PowerHouse 256Wh)-A1720 Anker 535 Portable Power Station (PowerHouse 512Wh)-A1751 Anker 555 Portable Power Station (PowerHouse 1024Wh)-A1760 Anker 757 Portable Power Station (PowerHouse 1229Wh)-A1770 Anker 767 Portable Power Station (PowerHouse 2048Wh)-A1780
2. Exclusions and Limitations
Not covered under warranty:
- Products that are damaged or modified. - Product operated with a damaged cord, plug, or output cable. - Products that are disassembled. - Products cleaned with harmful chemicals or detergents. - Non-quality related issues (after 30 days of purchase). - Products purchased from unauthorized resellers. - Products without sufficient proof of purchase. - Products that have been refunded. - Products with an expired warranty. - Lost, stolen products. - Damage from outside sources. - Damage from misuse of products (including, but not limited to falls, use of the product in excess of its output rating, exposure of the product to rain or snow, extremely low air pressure, extreme temperatures, water, operating devices improperly). - Purchases from illegitimate resources.
Process: Step 1 - Claim your warranty onhttps://us.anker.com/pages/exchange, or contact Anker customer service team at email@example.com or +1 (800) 988 7973(US). - Attach a short video to show us the issue and a detailed issue description. *Our support team will get in touch with you within 24 hours, excluding weekends and holidays.
Step 2 - Once your portable power station is confirmed to be defective after troubleshooting, a prepaid label will be provided. Our support team will provide further instructions on how to properly package the product and return it safely. *Please note that we can only provide prepaid return shipping labels for return packages in the US and UK. For returns in other countries and regions, we'll cover the return shipping fee. Please contact our customer service team firstname.lastname@example.org more details.
Step 3 - Our support team will send a replacement once the defective item is received at our warehouse. The replacement will take 3-5 business days to be delivered. - The defective item will be replaced with a factory refurbished model of equivalent value or a new item if a factory refurbished model of equivalent value is not available. If a replacement is not available or if you prefer, Anker will offer a partial refund based on the usage time of the defective item. *All replacement items will follow the same warranty timeframe as the original defective item or 3 months after being replaced, whichever is longer.
Reminder - Remember to pick up the package first. - Due to shipping regulations, please make sure that the remaining power of the portable power station is lower than 30% before returning.
This page is attached to the Anker warranty page, and Anker reserves the right of final interpretation for the content.
Q1: How do I charge EverFrost?
EverFrost can be charged 4 different ways: 95W adapter, car charging cable, 100W solar panel, or 60W USB-C port.
For a detached battery, use the solar or USB-C inputs.
For the powered cooler by itself, use the adapter or car charging cable.
Q2: Is EverFrost waterproof?
EverFrost is not entirely waterproof because the USB port of the battery is exposed. If you can prevent it from being exposed to water, you can take it on a boat or place it near the shore.
Q3: How should I store and perform maintenance on EverFrost?
• Store EverFrost 12 to 24 hours before its first use.
• Avoid leaving EverFrost in the sun for a long time. Store it in a dry place with shade.
• Fully charge EverFrost before storage and every 3 months during.
• Dump internal water before storage.
Q4: What does L/M/H mean in regards to Everfrost's battery voltage protection?
They signify 3 protection levels: Low, Medium, High.
If you connect EverFrost to a car charging cable, set the protection level to M or H.
If you connect it via a battery power source, such as a portable power station, you can set the level to L.
Q5: Why does the compressor suddenly stop working?
If you lift and tilt EverFrost over a 30° angle, the compressor stops to prevent overheating. Place the powered cooler on level ground for 5 minutes, and you can resume normal use.
HAVE A QUESTION?
Talk to one of our trusted experts today! Our dedicated customer support team is here to provide any assistance that you have. Feel free to place an order over the phone (415) 481-4075 or send us your inquiry via chat.
Wave 2 is a quiet portable air conditioner, even when you put in on Max mode. I purchase this is for my van for during the hot days during camping. Love that I can carry this to around with ease. I plan to use the heating feature once it gets colder. I'm happy with my purchase and can't wait to see how it functions on the heating side.
The AC200 Max and B230 work Great! So much that I added another B230 on the next order. This set up will be used for my farm in the summer and as a emergency back up in my home when it gets cold. Great product! Thx Bluetti and OffGrid Living Solutions
This fridge is game changer and now is my personal outdoor adventure arsenal. I bring it to every outings and all my buddies are always impressed with the ice making features. Can't wait to bring this to the next tailgating event to drink some cold ones with the boys
This power station is perfect for someone who values reliable power. With 3600Wh of energy, I can power multiple devices simultaneously for extended periods. From charging my smartphone and laptop to running power tools, this station handles it all with ease. Great customer service from the OffGrid Living Solutions team!!! Shout out to my guy Tony :D
The Zendure Superbase V6400 has become a part of my travel toolkit. Its impressive capacity and high quality build make it a must-have for anyone who needs a reliable power source on the go. Zendure has truly hit the mark with this product, and I wholeheartedly recommend it to fellow travelers and digital nomads seeking a dependable power solution. I must commend the customer service that was provided by the Offgrid Living Solutions team. They were quick to respond and provided clear helpful guidance.
I recently invested in the EcoFlow Delta Pro and I am beyond impressed with its performance.
Setting up the Delta Pro was a breeze. The user-friendly interface and informative display made it easy to monitor power consumption and remaining battery life. Plus, the variety of charging options means I can harness energy from solar panels, car chargers, and regular outlets, making it perfect for both everyday use and outdoor adventures. One of the standout features for me is its portability. Despite its robust power capacity, the Delta Pro is surprisingly lightweight and compact, allowing me to take it on camping trips, picnics, and even to power my work tools at remote job sites.
The customer service I received from EcoFlow was exceptional. They promptly answered my questions and provided helpful insights into maximizing the Delta Pro's capabilities. Overall, I would highly recommend this portable power station.
Fast shipping and overall happy with the order. Everything came well packed. Arnold (customer rep) was extremely helpful during the set up process and helped me with processing the warranty. Been using this for 1 month. Great product and even greater customer service. Would come back to order from them in the future
Fantastic design and nice size portable fridge/freezer from Ecoflow
The Glacier is the first product that I bought from Ecoflow. I purchased this Ecoflow Glacier portable fridge for my overlanding adventure and fits perfectly in my trunk. Also there is NO OTHER camping freezer/fridge that can make ice in about 12 minutes. This product is beautiful and the design was well thought out. I would definitely buy another Ecoflow product in the future!!
Great Customer Service Team. The first batch of seeds are already growing. Looking forward to fresh greens. The only negative about this garden is that it was difficult to set up as the manual instructions were unclear